Sr. Customer Specialist, Customer Engagement

Sr. Customer Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Join one of the most exciting growth opportunities in MedTech! Our CRDN portfolio includes Coronary PCI, Renal Denervation, and CathWorks FFRangio.

Renal Denervation (RDN) is an innovative procedure that helps patients lower their blood pressure by targeting specific overactive nerves near the kidneys, which can lead to hypertensiona global epidemic affecting up to half of all adults.

CathWorks provides a sophisticated FFRangio system designed to support interventional cardiologists in gaining a deeper insight into their patients' physiology in the cath lab. By leveraging artificial intelligence and state-of-the-art computational science, the FFRangio System derives physiological data from standard angiograms, thereby improving the decision-making process for treatment.

We are looking for a Sr. Customer Specialist to join our growing US Customer Education and Programs team, with dual reporting responsibilities to Customer Engagement. This role will play a vital role in supporting the Symplicity and CathWorks speaker programs, focusing on program requests, logistics, and communication. This position requires a detail-oriented professional with strong organizational and interpersonal skills to ensure seamless program execution.

A DAY IN THE LIFE:

• Assist in the program request process by collaborating with the Principal Customer Specialist, Faculty, and field teams to ensure all program needs are met.
• Help secure venues and manage logistics for speaker programs, ensuring all arrangements are finalized and communicated effectively.
• Coordinate travel arrangements for healthcare professionals, ensuring smooth and efficient booking processes.
• Assist with compliance checks and manage program-related expenses, ensuring adherence to company policies and industry regulations.
• Facilitate communication with speakers and relevant teams, ensuring all parties are informed and aligned on program details and expectations.
• Work closely with internal and external stakeholders to ensure successful program outcomes and maintain high standards of quality and consistency.

Required Skills and Qualifications:

Bachelor's degree in Business, Marketing, or a related field is preferred.

• 4 years of program coordination and logistics management experience, preferably within the healthcare or medical device industry. Or an advanced degree and 2 years of experience.
• Proficiency in relevant software and tools for program and logistics management.

Nice to Have:

• Strong organizational skills with attention to detail to manage multiple tasks and deadlines effectively.
• Excellent communication and interpersonal skills to support collaboration with various teams and stakeholders.
• Ability to manage travel bookings and expenses efficiently, ensuring compliance with company policies.
• 6+ years in a meeting planning role
• CMP (Certified Meeting Planner, HMCC (Healthcare Management Compliance Certificate)
• Systems experience such as SFDC, CVENT, Concur, Hotel & Vendor contracting experience
• Budget and vendor management experience
• Project management experience
• Strong planning, negotiating, organizational and time management skills
• Expert working with Microsoft Office (Word, Excel, PowerPoint and OneNote).

Why Join Us:

At Medtronic, we are dedicated to advancing healthcare solutions that improve lives. As a Sr. Customer Specialist, you will play a critical role in delivering impactful speaker programs that enhance our educational outreach and strengthen our brand presence.

Physical Job Requirements:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation:

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD): $86,400.00 - $129,600.00. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below.

About Medtronic:

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 95,000+ passionate people. We are engineers at heartputting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.