Mortgage Loan Officer (Plano, TX)

divh2Mortgage Loan Officer/h2pAt Zillow Home Loans, were at the forefront of revolutionizing the home financing experience. As part of Zillow Groups FinTech division, youll help reshape how consumers buy, sell, and finance homes while working in a collaborative, high-energy environment. Were a team of innovators, problem solvers, and creative individuals pushing the boundaries of the mortgage industry./ppMortgage Loan Officers at Zillow Home Loans, drive their success through one of two specialized lending teams. One team leverages a high volume, lead driven, phone-based environment for Loan Officers who excel at high-frequency conversion and scaling customer relationships quickly. The other team focuses on a consultative, market-based model for those who thrive on building long-term strategic partnerships with Zillow Preferred Agents. Both teams are core to our purchase-focused mission and are equally backed by Zillows industry-leading technology, brand, centralized operations, and leadership support. Whether you find your edge in data-driven, lead-responsive execution or in nurturing a local professional network, both paths offer a high-impact career within the Zillow ecosystem./ph2About the Role/h2pThis is an opportunity to grow your career as a purchase-focused Mortgage Loan Officer originating home loans for customers introduced through Zillows ecosystem. Youll guide borrowers from first contact through funding while delivering a best-in-class customer experience. Based on your background and strengths, you may operate in either a high-volume, digitally driven environment or a relationship-based, market-focused model. Success in this role comes from responsiveness, execution, and performance in a structured, metrics-driven organizationsupported by Zillows brand, platform, and operational scale./ppYou Will Get To:/pulliOriginate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements./liliConvert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation./liliBuild strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners./liliManage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations./liliLeverage Zillows CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement./liliPartner with centralized processing, underwriting, and closing teams to move loans efficiently./liliDeliver a consistent, high-quality customer experience through phone, email, and text communication./liliStay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions./liliMaintain active licensing, complete required education, and participate in ongoing professional development./liliThis role involves the collection, storage, and use of your voiceprints (records of speech) for operational and compliance purposes./li/ulpIn addition to a competitive base pay, employees in this role are eligible for incentive compensation. Actual amounts will vary depending on experience, performance, and location./ppThis role has been categorized as an Office position. Office employees regularly work at an existing ZG corporate office for approximately 80 to 100 percent of their time each month. Employees must live within reasonable commuting distance of their designated ZG office. This role has been designated as an Office-based position. Employees must live within a reasonable commuting distance of, but not more than 75 miles from, their designated ZHL branch location./ph2Who You Are/h2ulli3+ years of mortgage origination experience with a strong emphasis on purchase transactions, either as an active NMLS Loan Originator with state licenses or as a Loan Originator under a federal bank license./liliCompletion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test National Component with Uniform State Content./liliPhysically located in and working hybrid from our Plano, TX Office./liliProven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model./liliStrong client service orientation with consultative sales skills and deep understanding of the mortgage process./liliComfortable working in a structured, performance-driven environment with clearly defined KPIs./liliExcellent verbal communication skills and ability to build trust quickly./liliStrong time management, organization, and pipeline management skills./liliProficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel)./liliAssociates or Bachelors degree preferred./li/ulpHere at Zillow, we value the experience and perspective of candidates with non-traditional backgrounds and encourage you to apply if you bring transferable skills or related experience./ph2Get To Know Us/h2pAt Zillow, were reimagining how people movethrough the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether youre working in tech, sales, operations, or design, youll be part of a company thats reshaping an industry and helping more people make home a reality./ppZillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For in 2025, and included on the PEOPLE Companies That Care 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow./ppNo matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industryand your careerforward, together./ppZillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly./ppQualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law./ppLos Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records./p/div