Talent.com
National Safety Council
Program Delivery Quality Assurance Monitor - Bilingual English/PortugueseNational Safety Council • Worcester, MA, United States
Program Delivery Quality Assurance Monitor - Bilingual English/Portuguese

Program Delivery Quality Assurance Monitor - Bilingual English/Portuguese

National Safety Council • Worcester, MA, United States
9 days ago
Salary
$37.00 hourly
Job type
  • Part-time
Job description

Program Delivery Quality Assurance Monitor

Save lives, from the workplace to anyplace. The National Safety Council is America's leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. Our Initiatives include:

Workplace Safety

Roadway Security

Impairment

We are currently looking for a Program Delivery Quality Assurance Monitor to join us in our mission to save lives and prevent injuries. Position Highlights:

Under general supervision, the Instructor Service Specialist is assigned classes state-wide to conduct quality assurance monitoring. Observe and document instructor activities covertly while maintaining an unassuming role as a class participant. Bring concerns to management attention in regard to infractions of policy or procedures within the NSC classroom through completion of written observation reports.

What You'll Do:

  • Learn and understand driver safety course delivery expectations as outlined in the course instructor guides, manual of rules and procedures, and program administrative guides
  • Attend various NSC driver safety courses state-wide, covertly posing as a required attendee and participating in all aspects of class as an attendee.
  • Observe and record objective information used to evaluate instructors facilitating NSC driver safety courses with regard to contract regulatory compliance, administrative processes, classroom management techniques, and curriculum delivery expectations.
  • Complete Instructor Observation Evaluation Input form and written summary of observations for each assigned instructor/class within 24 hours of completion of monitoring.
  • Attend scheduled training or retraining, update seminars, round table discussions, and Instructor Service Specialist development seminars as required and scheduled by NSC.
  • Perform other related duties as assigned.

We're Looking for Someone with:

  • Excellent written and verbal communication skills required.
  • Must be a self-starter with the ability to work independently.
  • Must display high level of initiative and possess good time management and organizational skills.
  • High school diploma or equivalent required.
  • Proficient with Microsoft Outlook, Excel, Word, and Powerpoint
  • At least 2 years of relevant customer service or call center experience preferred
  • Requires prolonged sitting.
  • Travel Required (in-state, must have own transportation).
  • Ability to make decisions and recommend proposed solutions to customer problems or inquiries.
  • Acts independently and uses own judgment in acquiring information while observing Council state mandated classes.
  • Uses knowledge of program requirements and promote NSC values. Assures reporting integrity at all times. Determines priorities using judgment, creativity, and knowledge of program & state regulations and requirements to ensure program compliance.
  • Bilingual in English & Portuguese
  • The hourly rate for this role is $37/hr

Continuous Recruitment Notice

The National Safety Council continuously accepts applications for part-time instructors to establish a broad and diverse pool of available candidates. By submitting an application for this posting you are applying to be a part of NSC's pool for potential employment as an instructor.

NSC is an equal opportunity employer.

Create a job alert for this search

Program Delivery Quality Assurance Monitor - Bilingual English/Portuguese • Worcester, MA, United States

Similar jobs

Project Manager(Health insurance)

I3 SoftwareWorcester, MA, United States
Full-time

Responsible for managing the complete life cycle of large projects identified as priorities within the company.This includes defining business objectives, vision, success criteria and measurement, ... Show more

 • Promoted

Senior Manager Software Development Engineering

Oak St. HealthWoonsocket, RI, United States
Full-time

We're building a world of health around every individual shaping a more connected, convenient and compassionate health experience.At CVS Health, you'll be surrounded by passionate colleagues who c... Show more

 • Promoted

Quality Supervisor

JabilDevens, MA, United States
Full-time

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER.We are proud to be a trusted partner for the world's top brands, offering comprehensive engineering, manufacturing, and supply cha... Show more

 • Promoted

Digital Program Lead (DPL) Naval Power

RTXMarlborough, MA, United States
Full-time

Date Posted:2026-03-03Country:United States of AmericaLocation:US-MA-TEWKSBURY-TB3 50 Apple Hill Dr CONCORD BLDG, Tewksbury Tb3 300 ConcordPosition Role Type:OnsiteU.Person, or Immigration Status R... Show more

 • Promoted

Job Senior Program Manager - Developmental Services

AdvocatesBlackstone, MA, United States
Full-time

Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement.We are a strong-knit community that values the ideas and contributions of our st... Show more

 • Promoted

Quality Manager

GPACHarvard, MA, United States
Full-time

Job DescriptionQuality Assurance ManagerAbout the Role:The Manager of Quality will develop and oversee quality management systems in compliance with AS 9100.CompanyKey ResponsibilitiesProvides over... Show more

 • Promoted

Director, Quality Systems (Remote)

STERISNorthborough, MA, United States
Remote
Full-time

Director, Quality SystemsThe Director, Quality Systems is responsible for leading, planning, developing, and directing quality operations policies, programs, initiatives, and overall execution of t... Show more

 • Promoted

Program Supervisor, Worcester, MA

The Key Program, IncWorcester, MA, United States
Full-time

Residential Program Manager (Program Supervisor).Key Program seeks a Residential Program Manager (Program Supervisor) for their DCF residential program serving up to nine (9) adolescents.Manage the... Show more

 • Promoted

Loyalty Transformation Director

CVS HealthWoonsocket, RI, United States
Full-time

Director, Loyalty Transformation.At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming heal... Show more

 • Promoted

Director of Quality Improvement

StrivectorWorcester, MA, United States
Full-time +1

Director Of Quality Improvement.Strivector Corp is a National Recruiting and Staffing agency established in 2012 and headquartered in Austin, Texas.We are a preferred partner for several Fortune 50... Show more

 • Promoted

Quality Assurance Technician

The Staffing GroupBoxborough, MA, United States
Full-time

The Quality Technician is responsible for executing Test Method Validations, Process Validations, and other engineering studies in accordance with written protocols and procedures to maintain the v... Show more

 • Promoted

Manager, Training, Quality Systems

EyePoint PharmaceuticalsNorthbridge, MA, United States
Full-time

OverviewBe Seen and Heard at EyePointAt EyePoint, leadership trusts our employees to get the job done.The patient-centric and award-winning approach we're taking in business fuels our:focus on scie... Show more

 • Promoted

XStore POS Testing

VBeyondMarlborough, MA, United States
Full-time

Role:XStore POS TestingLocation - Marlborough, Massachusetts, USAType:FulltimeDetailed JD 5 to 7 years of experience in Retail domain functional testing on POS (Point of Sale) applications - prefer... Show more

 • Promoted

Food Delivery Driver

DoorDashFitchburg, MA, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a var... Show more

 • Promoted

Work-From-Home Product Quality Assurance - $45 per hour

Great LionGreenville, Rhode Island
$45.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

QA Lead Technical Operations, Projects

Omni InclusiveDevens, MA, United States
Full-time

Projects Onsite, Devens location Work Schedule: Mon - Fri, First shift (8:30AM - 5PM).Job Description/Responsibilities:.Provides Quality Assurance (QA) support to Devens Site and reporting Manager ... Show more

 • Promoted

Remote Consumer Insights Participant

GL IncFitchburg, Massachusetts
$15.00 hourly
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more

 • Promoted

Manager, Risk Adjustment

Central Mass Health LLCWorcester, MA, United States
Full-time

Mass Advantage is a Medicare Advantage health plan, located in the heart of Worcester County, headquartered in Worcester MA.Mass Advantage is owned and designed by UMass Memorial Health providers w... Show more

 • Promoted

Quality Manager

ConsigliMilford, MA, United States
Full-time

Employment Type: Full-TimeFSLA: Salary/ExemptDivision: Field OperationsDepartment: QualityReports to: Regional Quality ManagerSupervisory Duties: NoThe Quality Manager (QM) will collaborate with se... Show more

 • Promoted

Store Manager

Monro, Inc.Leominster, MA, United States
Full-time

The Store Manager position is a salaried role.The Store Manager provides daily leadership to all positions within the store to include General Service Technicians, Technicians, Guest Care Specialis... Show more