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Account Review SpecialisteTeam • Knoxville, TN, United States
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Account Review Specialist

Account Review Specialist

eTeam • Knoxville, TN, United States
1 day ago
Job type
  • Temporary
Job description

Account Review Specialist

Location: Knoxville, TN 37920 Duration: 11 months contract with possible for extension Work Environment This role begins with in-office training and transitions to a remote upon completion.

Job Description

The Account Review Specialist plays a critical role in ensuring customer accounts meet all internal policy requirements to align with federal Anti-Money Laundering expectations. This position involves partnering with relationship managers and customers to remediate accounts, deliver excellent customer service, and ensure compliance within strict deadlines.

Key Responsibilities

  • Review and remediate customer accounts to ensure compliance.
  • Collaborate with internal and external relationship managers and customers to resolve account issues.
  • Maintain high standards of customer service while managing remediation efforts.
  • Ensure accounts are policy-compliant within designated timeframes.
  • Meet daily production and quality benchmarks.
  • Document and track account activities accurately.

Required Qualifications

  • Proficiency in Microsoft Office Suite (Outlook, Excel, SharePoint, Word, Teams, etc.).
  • Advanced organizational and critical thinking skills.
  • Exceptional attention to detail and the ability to work efficiently under pressure.
  • Demonstrated adaptability to changing requirements.
  • Commitment to maintaining confidentiality throughout all account review processes.
  • Strong computer and data entry skills.
  • Excellent verbal and written communication.

Preferred Skills

  • Knowledge of Anti-Money Laundering (AML) regulations.
  • Experience in banking or financial services.
  • Familiarity with Client and KYC processes.
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Account Review Specialist • Knoxville, TN, United States

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