Hospitality Events Coordinator

Hospitality Events Coordinator

The Omnichannel Customer Development & Client Relations Management (CDRM) team is a retail-facing team focused on customer acquisition and retention through Analytics, CRM, After Sales, Client Services, and Experience. The focus of the team is to reach new and existing clients through the sales and service ceremony, bespoke services, smart analytics, and animations all to strengthen acquisition and customer loyalty. The multifaceted team works in tandem to drive traffic to stores and provide one-of-a-kind experiences.

As the Hospitality Events Coordinator, you will play a key role in elevating the client experience across the network by supporting all hospitality initiatives, gifting programs, and hospitality-driven event moments. Based within the Client Events team, this role focuses primarily on hospitality operations including gifting research, holiday treat rollouts, and ongoing support for store hospitality ambassadors while also contributing to select Client Events projects that center on high-touch hospitality moments.

This position partners closely with the Director of Client Events, Senior Managers, store teams, and external vendors to ensure a consistent, thoughtful, and luxurious experience for clients across all touchpoints. You will report directly to the Director of Client Events.

In addition to hospitality programs, you will support logistical needs for select retail and client regional animations. Responsibilities include managing vendor contracts, submitting and tracking invoices, maintaining accurate spending records, and overseeing event inventory and materials. You will create post-event recaps, archive event photos and communication tools, and support internal communications for the team through intranet updates, calendar postings, and event write-ups. You will also contribute competitive analysis and research on client experience and hospitality trends to help local and global teams stay informed of market innovations.

About the Role:

• Lead research, sourcing, and recommendations for client gifting, seasonal treats, and hospitality gestures aligned with maison standards.
• Manage annual and key-moment treat rollouts, including vendor coordination, ordering, tracking, and communication to stores.
• Schedule and facilitate bi-monthly hospitality calls with store hospitality ambassadors to share best practices and gather feedback alongside the Director of Client Events.
• Maintain hospitality guidelines, trackers, and reference tools to support consistent, elevated service across the network.
• Support the development of new hospitality concepts and enhancements that strengthen client engagement and retention.
• Support hospitality ambassador supplies replenishment including, but not limited to: beverages, supplies, and activities.
• Coordinate hospitality components for high-touch hospitality events, including florals, treats, gifting, and guest-facing details, ensuring seamless execution with vendors and onsite teams.
• Support select client-facing events and regional animations with hospitality elements, including logistics, vendor contracts, invoice processing, budget tracking, and inventory management.
• Work alongside Director to oversee the hospitality budget process, ensuring compliance with accounting and finance requirements, maintaining accurate invoice records, and managing vendor setup and documentation.
• Provide regular updates to the Director on delegated tasks, ensuring timely follow-up and proactive anticipation of department needs.
• Develop competitive research on relevant client experience and hospitality trends to inform local and global initiatives.

Decision-Making Responsibility

• YES

Supervisory Responsibility

• YES
  • Supervises all vendors (caterers, florists, security, etc.)
  • Help mentor the client events intern

Budget Responsibility

• YES
  • Processes, tracks, and records all submitted events invoices and maintains an accurate and up-to-date Master Hospitality budget. Master Hospitality Budget guidelines are set annually by the finance/accounting/internal audit department as well as the Director of Client Events.

About You:

• 1-2 years' experience in similar role and/or environment
• Hands-on event planning experience and logistics management
• Strong planning & organizational skills with a sense of priority for deadlines and attention to detail
• Excellent budget management skills
• Proven ability to continuously multi-task and be flexible in high stress situations
• Demonstrated resourceful problem-solver
• Self-starter and ability to work independently
• Possess strong work ethic and be an enthusiastic team player
• Must be flexible to travel, as needed
• Proficient in negotiation skills
• Strong knowledge of Microsoft Office & PowerPoint

The salary range for this position is $70,000 to $75,000 annually. Actual rates are determined based on the job, location, and individual experience.

Herms is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support and more!

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.