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Trainer - Patient Services RepresentativeNR Consulting • Mission, KS, United States
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Trainer - Patient Services Representative

Trainer - Patient Services Representative

NR Consulting • Mission, KS, United States
30+ days ago
Job type
  • Full-time
Job description

Patient Services Representative - Trainer

Facility Address: 2650 Shawnee Mission Parkway, Westwood, KS 66205

Employment Type: Full-Time

Work Schedule: Monday through Friday, 8:00 AM 4:30 PM

Weekend Requirement: None

On-Call Requirement: None

Holiday Requirement: None Facility is closed on major holidays

Floating Requirement: None

Desired Start Date: As soon as possible

Compensation:

  • Hourly Rate: $17.00 $23.00 per hour (based on experience)
  • Sign-On Bonus: $2,000 after 120 days of employment
  • Benefits: Health Insurance, Paid Time Off (PTO)

Position Summary:

The Patient Services Representative Trainer is responsible for delivering a standardized training program for newly hired Patient Service Representatives during onboarding and as requested by leadership. This role includes on-site training and support within the employees' designated work environments. The Trainer also provides hands-on, at-elbow training for performance remediation when needed. The Trainer will assess the performance of new hires upon completion of their training to ensure they are equipped to deliver high-quality, consistent patient service in accordance with organizational standards.

Key Responsibilities:

  • Facilitate orientation and ongoing training for Patient Services Representatives
  • Deliver on-site and remote training across various clinic or department locations
  • Provide coaching and at-elbow training when additional support is identified
  • Evaluate trainee performance and report on training outcomes to leadership
  • Ensure consistency and quality in service delivery across all patient-facing functions

Minimum Qualifications:

  • High school diploma or GED required
  • Minimum of 3 years of experience in one or more of the following areas: Ambulatory/admitting, Patient registration, Pre-registration & pre-certification
  • OR 1+ year of the above experience combined with an associate's degree
  • Minimum 1 year of experience in a lead, trainer, or educator role
  • Proficiency in third-party applications such as Payment Navigator, One Source/Passport, Microsoft Teams
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Trainer - Patient Services Representative • Mission, KS, United States

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