Centralized Service Specialist

Centralized Services Specialist

Reports To: Centralized Services Manager

Department: Operations

FLSA Status: Non-Exempt

CWS Portfolio: 105 properties, 30,000+ A units in North Carolina, Georgia, Texas, Colorado, Arizona, California, Washington, and Tennessee.

Location: Austin, Texas

What's Your Purpose?

What You Will Do

The Centralized Services Specialist offers a dedicated support and partnership role to the on-site teams, within a multi-property portfolio. The primary responsibility of this position is to maximize the collection of rents, utilities, and other income. This position will also handle on-site operations such as ledger billing and coding, deposit accounting, utility management and various standard operational tasks.

CWS Values

You will embrace our core values and set an example to the team by demonstrating these values on a daily basis.

Make Safety a Top Priority

Ensure that the health, well-being, and safety of our team members, residents, contractors, and yourself is foremost in mind in conducting any and all business activities.

What Your Day Consists Of

Revenue & Collections

• Ensure 100% compliance with state and local laws regarding collection efforts and notices.
• Monitor and manage rent, utilities, and ancillary income.
• Proactively contact current and former residents to collect balances.
• Monitor disputed and returned payments.
• Review aged receivables, ensuring proper reporting and write-off protocols.
• Write-offs maintained at or below 0.5% of Net Rental Income (NRI)
• Monitor and post 3rd party payments. (Collection agencies, corporate housing, etc).
• Monitor ledgers and monthly billing to ensure accurate coding and balances.
• Monitor vacant recovery costs throughout the month.
• Review utility pre-bill reports and resolve discrepancies.
• Conduct monthly pre-close and closeout reporting.

Deposit Accounting & Compliance

• Ensure all final account statements, applicable charges and deposit returns are sent to residents in accordance with their respective state and local requirements.
• Ensure move-out charges are assessed in detail and align with photos and invoicing.
• Issue and monitor payment plans when applicable to former residents.
• Monitor and maintain collection dashboard, ensuring accuracy of accounts and proper rollover to collection agency.

On-Site Support and Customer Relations

• Maintain collaborative partnership, providing effective and timely communication with the Community Director and on-site teams daily.
• Conduct all resident and team communication in a professional, informative, and timely manner through phone and email correspondence.
• Adhere to company procedures, polices and practices.
• Must adhere to company procedures, polices, and practices and maintain a professional and ethical atmosphere.

Centralized Services Specialist may also provide support in the following categories:

• Renewal workflow and lease management.
• Renters insurance compliance.
• Invoicing and coding.
• Accounts payable and receivable functions.
• Application management.

What You Bring To Us

• High School Diploma or GED (required)
• 3+ years property management or accounting experience (preferred)
• Yardi experience (preferred)
• Valid driver's license and current auto insurance (required)
• Word processing and spreadsheet skills

What We Offer

At CWS, our employees are like family. We offer a comprehensive benefits package designed to support your health, financial well-being, career growth, and work-life balance. Benefits include a 50% apartment rental discount for onsite team members and a 20% rental discount for all other employees.

We offer multiple medical, dental, and vision plan options, company-paid life and disability insurance, paid parental leave, and a 401(k) with company match. Additional benefits include pet insurance, tuition reimbursement, flexible spending and health savings account options, and our Fitness Bucks program, which helps cover fitness-related activities, equipment, and wellness purchases.

You'll enjoy paid time off, company holidays, a floating holiday, and a birthday holidaybecause we believe in taking care of our team both at work and at home.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.