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Wheeler Machinery Co.
Collection CoordinatorWheeler Machinery Co. • Salt Lake City, UT, United States
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Collection Coordinator

Collection Coordinator

Wheeler Machinery Co. • Salt Lake City, UT, United States
28 days ago
Job type
  • Full-time
Job description

Collection Coordinator

A Collection Coordinator provides day-to-day support for the Credit Department, assisting as a liaison between both external and internal customers. Collection Coordinators are responsible for managing a group of designated customer accounts, ensuring the customers are adhering to their credit terms, while providing quality customer service.

Full-time in office at our SLC Headquarters

Hours are M-F 8:30-5:00

Starting salary is $22.26 - $26.86 depending on experience

Duties and Responsibilities

  • Understand how to work and keep others safe in the work environment.
  • Participate in Continuous Improvement initiatives.
  • Contact customers with a past due balance via phone email, written letters, and in person.
  • Create and manage customer relationships.
    • Contact new customers for company introduction.
    • Verify contact information and invoice and statement delivery preferences.
    • Provide monthly checks via phone calls, emails, and text messages.
    • Notify customers of any marketing of CAT promotions.
  • Answer phone calls as they come in and respond to emails promptly.
  • Monitor assigned accounts to identify any outstanding invoices or issues.
  • Work with internal departments to resolve customer disputes and other issues as they arise.
  • Ensure customers are receiving their invoices and statements.
  • Collect payments from customers.
    • Provide payment options over the phone/email for credit card or ACH.
    • Provide financing options with the CAT Card and/or CAT Financial.
  • Work with leadership to plan, prepare and present payment plans to customers that need assistance paying their past due account balance.
  • Reconcile accounts and resolve payment discrepancies.
  • Submit invoices into 3rd party platforms, when needed.
  • Partner with Accounts Receivable to ensure accurate posting of payments.
  • Crosstrain on team members' duties and assist when needed.
  • Perform all other duties as assigned.

Qualifications

  • Education
    • High School Diploma (required)
    • Associates degree in related field (preferred)
  • Professional Certification
    • National Association of Credit Management (NACM) designation (preferred)
  • Specialized skills
    • Credit and collection experience 1-2 years (preferred)
    • Microsoft Office (Word, Excel, PowerPoint, Outlook)
    • Excellent oral and written communication
    • Adapts well to change, and trusts that changes are made when necessary.
    • Excellent organization and time management

Characteristics

  • Team player who wants peers to succeed and is willing to help and collaborate rather than compete.
  • Trustworthy, accountable, reliable and does not require constant supervision.
  • Positive attitude that focuses on solutions to overcome challenges.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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Collection Coordinator • Salt Lake City, UT, United States

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