Advanced Medical Support Assistant

Job Title

Allied Health Professional The VISN20 Float Pool

Job Description

The VISN20 Float Pool provides Community Care, PACT and extended PACT, Specialty, Tele-Eye, Mental Health, Cerner/EHRM, and gap coverage services to VISN20 facilities, CBOC's, Outreach Centers, and Contract Clinics throughout the United States. Hub sites are located at facilities and are staffed with providers and clerical staff/schedulers. Spoke sites are located at the patient site and are staffed with RNs, LPNs, Health Techs, and clerical staff/schedulers. The incumbents is responsible for a range of duties that typify the full-performance level of the position and is trained and competent to assist all scheduling staff. The incumbent has the ability to cover all internal and Community Care clinics during staffing shortages or backlogs to ensure the overall function of scheduling of patient care services. The position involves technical work concerned with processing consults from the Medical and Nursing staff, which includes responsibility for interpreting and verifying provider orders in accordance with VHA National Scheduling Directive guidelines. Float pool team also assists with HIMs in completing community care consults. Dispositions and schedules Return to Clinic(RTC) orders as per the directive. Assists in multiple Cerner functions. This team is a tiger team that is high functioning in a fast paced environment that is multifaceted and ever changing.

Duties will include but are not limited to:

• Determining health care eligibility for Veteran patients.
• Administrative processing of Veteran patients in enrollment, benefits, and registration.
• Counseling Veteran patients regarding entitlement enrollment for health care benefits and other special programs.
• Obtaining essential information and documentation from Veteran patients for enrollment activities.
• Performing scheduling functions for Veteran patients including appointments, cancellations, and re-scheduling.
• Facilitating communication between Veterans and other facility consult departments.
• Support of inpatient units and wards with administrative duties during day, evening, night, and weekend shifts.
• Processing and record keeping of inpatient medical records.
• Manual and electronic data entry.
• Collation of statistical information.
• Entry of Physician orders and consult requests.
• Prepares Veteran patient statistics.
• Providing reception to incoming and outgoing customers and communication.
• Utilizes Microsoft Office software to compile data and formulate reports

Work Schedule: Monday-Friday, 0800-1630 PST.

Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).

Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.

Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA.

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement).

Permanent Change of Station (PCS): Not Authorized.

Financial Disclosure Report: Not required.