Talent.com
Pep Boys
Automotive Customer Service AdvisorPep Boys • Jacksonville, FL, United States
No longer accepting applications
Automotive Customer Service Advisor

Automotive Customer Service Advisor

Pep Boys • Jacksonville, FL, United States
30+ days ago
Salary
$14.00 hourly
Job type
  • Part-time
Job description

Position Summary

Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
  • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge.
  • Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Conduct and participate in routine express automotive services, including tire mounting, balancing, rotations, and repair; oil changes, fluid top-offs, lubrications, filter and bulb replacement; battery installation, starting and charging system testing; cosmetic car services, and thorough vehicle inspection.
  • Primary driving force behind the implementation and constant execution of safety procedures, ensuring wheel torque and oil/fluid services are performed per standard operating procedure directives.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicate with all associates, management, and customers; interprets and retains information and applies knowledge appropriately.
  • In designated locations, may be a secondary key carrier responsible for basic and detailed opening and closing responsibilities.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety and environmental rules.
  • Other duties as assigned.

Knowledge, Skills, and Abilities

  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One year of related experience in the automotive service environment.
  • One year of sales experience preferred.
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
  • Strong verbal communication skills.
  • Strong customer service skills.
  • Ability to work Days, Nights, Weekends, Holidays.

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.

Benefits

  • Medical, dental, and vision benefits
  • Life insurance
  • Short Term Disability
  • Supplemental benefits
  • 401(k) with company match
  • PTO and holiday pay
  • On-demand pay partner (DailyPay)
  • Reduced benefits available for part-time team members

Pay Range

  • $14.00 to $18.00 per hour based on experience
  • Sales commission
  • Flat Rate on labor hours produced

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Create a job alert for this search

Automotive Customer Service Advisor • Jacksonville, FL, United States

Similar jobs

Sales Advisor - Coggin Chevrolet at The Avenues

Asbury Automotive GroupJacksonville, FL, United States
Full-time

Coggin is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States.We are redefining the traditional dealership model throu... Show more

 • Promoted

Remote Retention and Customer Service Representative

ADTJacksonville, FL, United States
Remote
Full-time

What The Role Is :In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services.You will p... Show more

 • Promoted

EXPERIENCED SERVICE ADVISOR - SUBARU OF ORANGE PARK

Hanania Automotive GroupJacksonville, FL, United States
Full-time

Experienced Service Advisor - Subaru Of Orange Park.Subaru of Orange Park - Jacksonville, FL 32244.Are you passionate about delivering exceptional customer service and ensuring vehicle safety and r... Show more

 • Promoted

Sales Advisor at Kia of Orange Park

Morgan Auto GroupJacksonville, FL, United States
Full-time

Sales Advisor at Kia of Orange Park.Are you looking for an exciting career change that offers unlimited earning potential and the chance to be part of a dynamic team? Kia of Orange Park in Jacksonv... Show more

 • Promoted

Bilingual Sales Advocate

Cricket WirelessJacksonville, FL, United States
Full-time +1

Blue Fig USA is an authorized independent retailer of Cricket Wireless with corporate headquarters in Orlando, FL.With over 90 locations throughout the state, Blue Fig champions the corporate missi... Show more

 • Promoted

Lead Service Sales Engineer

Eaton PlcJacksonville, FL, United States
Full-time +1

Eaton's ES AMER NAS division is currently seeking a Lead Service Sales Engineer.Candidates must reside within 50 miles of our Jacksonville, FL location to be considered for this position.The primar... Show more

 • Promoted

Customer Service Representative (WORK REMOTE or ON-SITE!!!!)

L.L.O.Y.D AgenciesJacksonville, FL, United States
Remote
Full-time

About the CompanyLLOYD Agencies is hiring for Sales Professionals and Managers in Training (M.Remote and On-Site Opportunities available! Through in house training by senior (10yr+) executives, lea... Show more

 • Promoted

Customer Service - Self Storage Manager

Public StorageJacksonville, FL, United States
Full-time

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.Per Hour Our Benefits Total Rewards package available to our team:We work Flexible and Full-Ti... Show more

 • Promoted

Service Advisor/Assistant Service Manager/Bilingual

Arlington ToyotaJacksonville, FL, United States
Full-time

Service Advisor/Assistant Service Manager.Are you a professional service advisor looking for a change? Are you a professional service advisor looking for a fresh start.Are you a professional servic... Show more

 • Promoted

Vehicle Service Contract Specialist

FortegraJacksonville, FL, United States
Full-time

Vehicle Service Contract Specialist.Jacksonville, FL 32256, USA +1 more locations.The Vehicle Service Contract Specialist will handle incoming claim calls and determine coverage in accordance with ... Show more

 • Promoted

Remote Customer Service Insurance Agent

The Gainey AgencyJacksonville, FL, United States
Remote
Full-time

The Gainey Agency seeks a remote Customer Service Insurance Agent to provide professional, client-focused service and support sales efforts for life insurance, mortgage protection, and annuity prod... Show more

 • Promoted

Greenway Kia at the Avenues - Service Advisor

Greenway AutomotiveJacksonville, FL, United States
Full-time

Greenway Kia at the Avenues - Service Advisor.Greenway Kia at the Avenues is looking for experienced and motivated automotive Service Advisors to join our team!.The ideal candidate is a high energy... Show more

 • Promoted

Service Advisor - Coggin Chevrolet at The Avenues

Asbury Automotive GroupJacksonville, FL, United States
Full-time

Coggin is part of Asbury Automotive Group, a Fortune 500 company and one of the largest franchised automotive retailers in the United States.We are redefining the traditional dealership model throu... Show more

 • Promoted

Commercial Lines Advisor

Brightway InsuranceJacksonville, FL, United States
Full-time

Brightway Insurance Opportunity.Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States.With over 350 franchises spanning 35+ states a... Show more

 • Promoted

Sales Associate eComPhone

AutoNationJacksonville, FL, United States
Full-time

The e-Commerce Sales Associate interacts with hundreds of customers online, over the phone and in person to help guide their vehicle purchase in our no-haggle sales environment.Responding to lead... Show more

 • Promoted

Advisor, Commercial Risk - Insurance Advisory Solutions

BaldwinJacksonville, FL, United States
Full-time

The advisor, commercial risk sells new accounts and renews existing accounts in keeping with firm and individual goals.Advisors build and maintain relationships with clients, prospects, the service... Show more