Automotive Collections Specialist

Collections Specialist

Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our D RIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World Report.

The Collections Specialist will be responsible for making daily collection efforts on all outstanding balances for parts and service wholesale accounts receivable. In addition, they will support the dealership parts/service personnel with customer related concerns and assist customers with billing inquiries or disputes.

Duties/Responsibilities

• Works a daily aging report to address all balances 30 to 120 days outstanding
• Daily customer contact to determine status of payment
• Inputs ongoing, detailed collection notes in CDK in the CCCA function
• Processes credit card and check by phone payments
• Assists customers with billing inquiries and account reconciliation
• Assists customers with parts or service disputes, serve as contact between fixed operations personnel and customers to resolve issues
• Provides requested copies for payment
• Forwards requests for account information change to credit desk
• Immediately advises management of disconnected phone, constant busy or other concerns regarding customer contact
• Immediately advises management of disputed billing or terms and partial payment offers
• Monitors credit override requests from Microsoft Outlook from parts and service personnel for assigned platform as per schedule
• Prints request and back up information to present to AR manager or Director for override approval/denial
• After manager/director has made a credit decision, accesses the COV function in CDK and perform the override or change the invoice to cash as per management approval
• Promptly replies to the field with the necessary information
• Follows up with customer for collection efforts if override is denied
• Scans of Deposits
• Generates the first draft of the monthly AR report to include outstanding balances 60-120 days and provide a payment status of each
• Reprints past due invoices for 20th mailing to customers
• Assesses accounts on credit hold, and process and forward a COD removal form to AR manager(s)
• Performs other related duties to benefit the mission/vision of the organization

Education & Experience

• High School Diploma
• Prior business to business credit experience required
• Business to Business experience
• A solid understanding of the Accounts Receivable Function
• Excellent communication skills
• A general understanding and working knowledge of Microsoft Excel and Outlook

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards (select management and front-line team member's eligible)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.