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Scheduling CoordinatorWilson McLain • Krum, TX, United States
Scheduling Coordinator
Wilson McLain • Krum, TX, United States
10 days ago
Job type
- Full-time
- Part-time
Job description
Schedule Coordinator
We are seeking a Schedule Coordinator to join our team part-time with the possibility of going full-time in the future. Duties will include maintaining builder/customer accounts and scheduling customer work orders for new construction, commercial, and remodel projects.
A successful schedule coordinator should have excellent communication and relationship-building skills and enjoy working in a fast-paced environment. Reports to the Schedule Supervisor.
Responsibilities
Below are some responsibilities that schedule coordinators are expected to assume:
- Monitoring customer work orders and their portals daily
- Entering or updating work orders from emails, phone calls or the client's portal
- Communicating schedule changes and reasons for the changes utilizing appropriate methods to all stakeholders
- Collaborating with team members, internal departments, external providers and government entities to ensure the fulfillment of customer requests and needs
- Building relationships with clients to ensure brand and company success
- Providing regular updates, responding to inquiries, and addressing any client concerns promptly
- Creating a pleasant experience for clients, co-workers, external providers and management
- Demonstrating customer service skills and providing solutions to resolve issues
- Work closely with team members and the Scheduling Supervisor to accomplish the company's and the department's goals
- Other duties as assigned
Job Qualifications and Skill Sets
Below are the qualifications expected of a schedule coordinator:
- Ability to multitask and juggle several responsibilities
- Think analytically and strategically, and have the ability to solve issues
- Enter data with a high-level of accuracy and attention to detail
- Excellent technical and verbal/written communication skills
- Competency using Microsoft Office Suite and the ability to successfully learn new software platforms
- Excellent planning, organizational, and time management skills
- Customer service experience
- A track record of following through on commitments
- Experience using scheduling or customer relationship management software is a plus
- Some construction or plumbing industry knowledge is a plus but not required
- Prior experience working for a home builder is not required, but is a big plus
- Spanish speaking is a plus but not required
Benefits Available
- Flexible hours
- Weekly pay
- Laid-back environment
This position will require a background check.
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Scheduling Coordinator • Krum, TX, United States
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