Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey is the nation's largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey International, LLC is the nation's largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
The Assistant Manager is responsible for performing all Center Manager function in the Manager's absence and generally acting as "second-in-command" at the center. The Assistant Manager is responsible for the successful operation of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.
Welcome customers immediately in a professional manner. Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection. Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers. Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card. Remind departing customers to submit feedback about their visit. Thank all departing customers and remind them to return. Resolve customer complaints and damage claims.
The center manager is responsible for the direct supervision of all employees of the center. Duties include: hire new employees as needed; evaluate employee performance on a regular basis; resolve employee complaints; administer employee discipline as required; discharge employees as required. Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies). Schedule employees for effective center coverage and efficient use of labor; ensure accurate time-clock use. Prepare payroll each pay period. Maintain accurate and complete employee files.
Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
Compensation: $14.00 per hour
Automotive Assistant Manager • Greensboro, NC, United States
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