This position supports Mercy's philosophy of patient centered care by performing administrative and clinical duties in an outpatient setting including limited medication administration in the outpatient setting.
Job duties include triaging patients either in person or on telephone, scheduling appointments, answering questions, determining the need for provider intervention, supporting the practice and acting as a liaison between the providers and patients, managing phone calls to patients regarding test/lab results and providing appropriate instruction for treatment as directed by the providers, processing medication requests/changes/refills per established protocols, meeting requirements for handling and disposing of bio-hazardous waste, providing patient education as needed for the scheduled test/procedures, providing assistance with diagnostic procedures and treatments as directed by the provider, effectively documenting within the electronic health record, following Mercy's safety guidelines, carrying out job-specific safety duties and responsibilities, and promptly reporting any unsafe conditions, situations, incidents, and injuries.
Department specific duties vary by clinic including rooming and preparing patients for examination, completing discharge of patient from exam room, preparing the exam and treatment rooms, maintaining and stocking supplies, cleaning and sterilizing instruments in accordance with infection control and manufacturer recommendations, maintaining on-site sample medications according to Mercy's policies and procedures, administering injections, administering spirometry testing, assisting with minor in-office procedures, assisting physicians with TMS treatment when needed, performing point of care bedside testing, identifying operational inefficiencies or areas for improvement to clinic nurse manager, assisting with scheduling pre-op clearances, obtaining labs, imaging, and placing pre-op orders, assisting with prior authorizations for clinical procedures, medications, and imaging, assisting with price estimates for patients as needed, assisting with ABN's for patients as needed, providing clinical scribe coverage as needed, communicating test results and medication changes to patients, providing coverage for other nursing staff if/when needed, providing patient education on oncologic conditions, facilitating price estimates for patients as needed, assisting with office procedures, scheduling operating room procedure as directed, facilitating the management of provider surgery schedule.
Knowledge, skills, and abilities include excellent communication and customer service skills, computer skills, organization, time management, attention to detail, and the ability to remain poised and efficient in a fast-paced environment. Professional experience in a medical office setting is preferred. Education sufficient to obtain required licensure. Licensure, certification, and registration currently licensed to practice as a Registered Nurse in the state of Iowa or compact state required. Current certification in Basic Life Support (BLS) in accordance with the American Heart Association required. Iowa Dependent Adult Abuse & Iowa Child Abuse Mandatory Reporter training required. Employee must submit certification of completed training to Human Resources prior to start or transfer date. Medium: Exert 20-50 lbs. of force occasionally and/or 10-15 lbs. of force frequently.
Medical Assistant • Cedar Rapids, IA, United States
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