Operations Coordinator, Cell & Gene - Marken

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Job Purpose

This role will be responsible for successfully supporting the Cell & Gene Operations Team, taking an active role in the ongoing development of operational ability in Cell & Gene Therapy logistics, to ensure the highest levels of customer service, commerciality, quality & satisfaction.

Main Duties and Responsibilities

• Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments.
• Utilize technology to provide enhanced monitoring, management and control of shipments as required.
• Collaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutions.
• Preparation, Placement, control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives are according to Cell & Gene project specifications-COPs or SOPs.
• Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients' expectations regarding documentation GDP requirements.
• Work with the regulatory team to ensure trade compliance for all Import and Export shipments.
• Book shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Cell & Gene shipments.
• Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities.
• Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments.
• Ensure Marken's Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments.
• Send pre-alerts to for all Cell & Gene shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the pre-alert and shipment instructions.
• Pre- and Post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads.
• Escalate any issues or delays to the Cell & Gene Management Team.

Qualifications

• Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution.
• Previous experience in Export, Import and Transport preferred.
• Previous experience in the pharmaceutical and clinical trial industry preferred.
• Commitment to quality and attention to detail.
• Strong customer focus.
• Team player / self-dependent / motivated to succeed.
• Proficient in MS Office / Excel / Word.

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Employee Type: Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications: Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.