Claims Research Specialist - State National

Join Us And Play Your Part In Something Special

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs.

Responsible for obtaining, researching and compiling information on claims filed for settlement. Ensures files are accurate and complete before sending to claims adjuster. Designated as point of contact to borrowers, clients and various vendors for claims that have been filed.

Answer and respond to telephone inquiries from clients and borrowers

Request status updates from vendors (i.e. appraisers, skip-tracers)

Obtain missing information on files by contacting appropriate contact via phone, fax or email

Ensure files have required information and documentation before going to the adjuster

Assist borrowers, providers, and clients with problems or questions regarding their claims and/ or policies

Document files with pertinent information

Responsible for complying with state laws, policies and company procedures

Other duties as assigned or required

Basic Microsoft Office Skills (Word, Excel, Outlook and Internet Explorer) required

Typing of 45 wpm

Good attention to detail

Ability to multi-task

Good verbal and written communication skills

Good time management and organizational skills

Knowledge of claims processing required

Knowledge of Collateral Protection Insurance helpful

Insurtrak knowledge helpful

High School Diploma or equivalent required

Previous experience working in a claims environment required

1-3 years of general office experience required

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Markel Group (NYSE MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We're all about people | We win together | We strive for better

We enjoy the everyday | We think further

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life.

All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.

We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.