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Expeditors
Customs Brokerage AgentExpeditors • Reno, NV, United States
Customs Brokerage Agent

Customs Brokerage Agent

Expeditors • Reno, NV, United States
2 days ago
Salary
$22.00 hourly
Job type
  • Full-time
Job description

Customs Brokerage Agent

Ensure the proper and timely movement and clearance of freight, while providing exceptional customer service within the Customs Brokerage department.

Key Responsibilities:

  • Ensure smooth and timely shipment process flow
  • Ensure accurate and timely data entry into our operational system based on defined metrics
  • Track and trace shipments
  • Provide proactive and clear communication to internal and external customers
  • Ensure accurate and timely client billing, including dispute resolution
  • Understand customer expectation to ensure all the elements of the SOP and KPI's are met
  • Ensure compliance to company policies and external regulations
  • Complete cross training in order to support team coverage
  • Professionally represent Expeditors to our customers, service providers, and government agencies

Expectations:

  • Continually identify areas to improve efficiency
  • Embrace and adopt technology to optimize their ability to complete their work
  • Achieve standard of 52 hours training per year, including all mandatory trainings
  • Drive and develop customer relationship in order to exceed their expectations
  • Have a sense of urgency, be willing to help by offering solutions

***MUST BE LOCAL***

Qualifications:

  • Have knowledge and/or prior experience of industry specific qualifications
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)

Technical Skills:

  • Strong understanding of software development principles.
  • Experience with automation platforms such as Power Automate.
  • Experience with Microsoft Copilot and M365 technologies.
  • Familiarity with data structures, APIs, integrations, and system architecture.
  • Basic understanding of AI, machine learning, LLMs, and prompt engineering.
  • Ability to troubleshoot technical issues independently.

Business Skills:

  • Strong analytical and problem-solving abilities.
  • Ability to understand complex operational processes.
  • Experience translating business requirements into technical solutions.
  • Excellent communication and stakeholder management skills.

Preferred Qualifications:

  • Experience developing automations, applications, or digital solutions.
  • Experience leading cross-functional projects.
  • Experience working in operations, logistics, finance, or enterprise shared services environments.
  • Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Expected Hourly Range: $22.00 $28.00

Expeditors offers excellent benefits:

  • Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
  • Holidays (10)
  • Flexible Days (2)
  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
  • 401(k) Retirement Savings Plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Medical, Prescription Drug, Dental & Vision Coverage
  • Health Savings Account (HSA)
  • Life and Disability Insurance
  • Paid Parental Leave (additional eligibility criteria)
  • Dependent Care Flexible Spending Account (DC FSA)
  • Commuter Benefit
  • Employee Assistance Program (EAP)
  • Learning & Development Program
  • Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

May be eligible for bonus following first year of continuous employment in position.

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Customs Brokerage Agent • Reno, NV, United States

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