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Fraud Operations SpecialistDamco • Saint Petersburg, FL, United States
Fraud Operations Specialist

Fraud Operations Specialist

Damco • Saint Petersburg, FL, United States
1 day ago
Job type
  • Full-time
Job description

Fraud Operations Specialist (On-Site)

Location: St. Petersburg, Florida (On-Site)

Duration: 3-6 Months (Contract)

Start Date: 12/1/2025

Rate: ~$85/hr.

Role Summary

We are looking for two strategic and hands-on Fraud Operations Specialists to work on-site at our St. Petersburg, FL office. The resource will be responsible for conducting a comprehensive review of our current fraud operations, designing and implementing process improvements, and developing a robust training and talent management framework. This role is ideal for a proactive problem-solver with deep expertise in fraud analytics and operations who can drive change and deliver measurable results.

Scope of Work & Key Deliverables

The consultants provided will be expected to accomplish the following phases of work:

Phase 1: Process Review and Optimization

  • Conduct a comprehensive review of existing fraud operations processes.
  • Identify gaps, inefficiencies, and potential improvement areas.
  • Develop detailed recommendations for streamlining processes.
  • Create a high-level plan for process improvement.
  • Develop metrics and KPI tracking mechanisms.
  • Deliverable: Comprehensive review report with recommendations and KPI framework.

Phase 2: Project Rollout and Implementation Planning

  • Collaborate with our internal team to develop a prioritized implementation roadmap based on the expected benefit/impact of opportunities identified in Phase 1.
  • Develop detailed implementation plans for each high-priority opportunity.
  • Deliverable: Prioritized roadmap and detailed implementation plans.

Phase 3: Education, Training, and Talent Management

  • Assess current training programs and identify knowledge gaps.
  • Design and develop a comprehensive training curriculum.
  • Conduct a skills gap analysis for the current team.
  • Develop talent development strategies.
  • Design performance evaluation criteria specific to fraud analytics and operations.
  • Deliverable: Comprehensive training curriculum, skills gap analysis report, and talent development strategy document.

Qualifications and Experience

  • 5+ years of experience in fraud operations, fraud analytics, or a related field, with a proven track record of process improvement.
  • Prior experience in a consulting or internal project-based role is highly desirable.
  • Demonstrated expertise in mapping processes, identifying inefficiencies, and designing optimized workflows.
  • Strong experience in developing and implementing KPIs and performance metrics.
  • Proven ability to design and deliver effective training programs and conduct skills assessments.
  • Excellent analytical, problem-solving, and root-cause analysis skills.
  • Outstanding communication and presentation skills, with the ability to articulate complex concepts to both technical and non-technical audiences.
  • Self-motivated, able to work independently, and manage a project from discovery to implementation.

Team Profiles

  • Profiles must clearly demonstrate relevant experience in fraud operations, process optimization, and training/ talent strategy development.
  • Include a description of each consultant's role and responsibilities on this project.

Logistics

  • This is a full-time, on-site contract position for a duration of 3-6 months.
  • Candidates must be located in or willing to relocate to the St. Petersburg, Florida area for the contract duration.
  • All work will be performed at the client's office location.
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Fraud Operations Specialist • Saint Petersburg, FL, United States

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