Payments Associate - Operations

Payment Operations Associate

Moneycorp powers global payments for corporates, institutions and high net worth individuals, combining worldwide reach with local expertise. With over 45 years of market experience, two banking licences and offices in 11 countries, our technology delivers 24/7 accessibility, while our people deliver award-winning service. In 2024, we supported 79bn+ of international payments, reaching 190 countries in 130 currencies. Our 32k+ corporate clients benefit from our regulatory resilience with 63+ permissions globally, access to major payment rails, and proprietary technology.

Role Purpose

This role will support the operations for all USD Domestic Payment Rails, inclusive of ACH, High value (specific to Fedwire) and USD Clearing payments for our corporate and financial institution client base as part of the launch of a new U.S. bank. This role will report to the Head of Operations. The position combines the strategic and leadership duties of an operations lead with the hands-on build and delivery of a operations user, ensuring the seamless delivery of solutions to support the business. The Payment Operations Associate plays a critical role in ensuring the accurate, timely, and compliant execution of payment transactions across various platforms and currencies. This role supports the end-to-end lifecycle of payments, including initiation, monitoring, reconciliation, exception handling, and stakeholder coordination. The associate will work closely with internal teams, external partners, and financial institutions to maintain operational integrity and client satisfaction Key responsibilities include supporting building out our payment and rail strategy as well as overseeing the execution of the related products, aligning to regulatory, compliance, legal and scheme requirements. Additionally helping build out the USD clearing proposition, for onward FI clients. The role will therefore involve a diverse mix of strategy, product development, product roll out and execution. The role will also be a key member of the team helping to develop new talent and grow the operations team further. This is an exciting opportunity to shape the future roadmap of capabilities in line with the firm's strategy and client demands.

Key Responsibilities

• Process and verify domestic and international payments (ACH, Fedwire, SWIFT, ISO 20022).
• Ensure timely execution of high-value and low-value transactions.
• Monitor payment queues and resolve transaction failures or delays.
• Initiate funding and defunding activities with the Federal Reserve account.
• Reconcile daily transactions and ensure accurate ledger entries.
• Investigate and resolve discrepancies between internal records and bank statements.
• Track and report on payment volumes, exceptions, and performance metrics.
• Manage payment repairs, returns, reversals, and chargebacks.
• Liaise with compliance and 2LOD teams to resolve sanctions-related payment blocks.
• Escalate unresolved issues and follow through to resolution.
• Assist in testing and implementation of new payment systems or enhancements.
• Identify process inefficiencies and recommend improvements.
• Maintain and update SOPs and training materials.
• Prepare recurring reports on payment activity and exceptions.
• Maintain accurate records of transactions, issues, and resolutions.
• Support internal audits and regulatory reviews.

Stakeholder Management:

• Lead the cross functional teams building out the product
• Work with other Product Managers on the team to collaborate, mentor and share knowledge
• Provide timely updates and reporting against metrics, outcomes and milestones

Product Development:

• Manage the full lifecycle of the product from client discovery to launch
• Apply an agile mindset and approach to ensure timely delivery of high-quality features and improvements.
• Ensure products are ready to launch, including focus on non-technical as well as technical readiness and considering go to market approach

Knowledge and Experience

• Knowledge of electronic USD payment rails for corporates inclusive of Low Value, High Value, Real Time and Cross Border, both from a commercial and technical perspective
• Understanding of linked transaction banking products such as payments, liquidity, connectivity and reporting to ensure end to end awareness while building the product
• Knowledge of checks in the US is preferable
• Ability to develop the processes and procedures for the specific payment rails
• Proven experience delivering outcomes in fast moving environments
• Experience working with financial institution and/or corporate clients

What's in it for you?

• This is a full-time, permanent position and we are seeking candidates based locally to our Stamford, Connecticut office. The expectation is that the successful applicant is able to work from our Stamford office 4 days per week.
• This role offers a salary range between $90,000-$120,000 per annum + bonus scheme and a comprehensive benefits package
• Medical, Dental, Vision
• 401k: 5% matched

Fostering a culture of belonging and inclusivity We're committed to creating a workplace where every individual feels valued, respected, and included. As an Equal Opportunity Employer, we actively cultivate an inclusive culture where diversity thrives, and we empower our colleagues to drive meaningful change within our organization through initiatives like our DE&I focus groups and value champion network. Like many of our peers, we recognize that fostering inclusivity is an ongoing journey, and we remain steadfast in our commitment to progress. By measuring our efforts through regular assessments and listening to the feedback of our employees, we strive to ensure that our initiatives are impactful and responsive to the evolving needs of our workforce. Together, we want to build a workplace where everyone can bring their authentic selves to work, as we believe this is the foundation of innovation, creativity, and collective success.