Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations.
Location: 600 N. Wolfe Street
Hours: Monday-Friday 8a-4:30p
Pay rate: $24
Offer courteous, exemplary, and confidential customer service to every patient to ensure that the patient experience care at Johns Hopkins Outpatient Palliative Medicine Clinics is patient centered. This role focuses on coordinating the day-to-day clinical operations of a group of healthcare professionals. Troubleshoot and resolve problems as they arise; collaborate with others to resolve concerns or refer patients to appropriate resources. In addition, maintain accurate information on each patient to facilitate the patient encounter. Use automated systems to expedite patient scheduling and pre-registration and support telemedicine visits. The individual must display the core values of Johns Hopkins Medicine. The candidate must be able to multitask in a fast-paced environment and communicate effectively with patients, team members, and leadership.
Minimum of High school diploma or equivalent required.
The position requires 3-4 years of work experience in a similar service-oriented industry, with a preference for ambulatory healthcare experience. Additional education can substitute for one year of experience.
Requires successful interpersonal and communication skills with patients, families, physicians, and other healthcare team members to foster optimal quality of outpatient care.
Ability to use computer keyboard functions to input and obtain data.
Knowledge of business, insurance and/or medical terminology and an excellent command of English grammar and spelling.
EPIC Certification through Johns Hopkins training will be required prior to starting the temporary assignment.
Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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