Development Operations Coordinator

Development Operations Coordinator

The Development Operations Coordinator provides essential operational, administrative, and systems support to Jhpiego's philanthropic efforts and Development team. The position ensures the accuracy, efficiency, and effectiveness of the systems and processes that support the organization's unrestricted fundraising activities.

As a key member of the Global Engagement & Communications Office (GECO), the Development Operations Coordinator is responsible for maintaining donor records, processing gifts, supporting reporting and data management, coordinating fundraising workflows, and assisting with donor stewardship activities.

The position works collaboratively with the development and communications team, other internal stakeholders, as needed, to ensure timely execution of fundraising activities and strong operational support for donor engagement.

The ideal candidate is highly organized, detail-oriented, comfortable working with databases and systems, and interested in developing expertise in nonprofit fundraising, philanthropy, and development operations.

The Development Operations Coordinator plays an important role in building the operational foundation needed to support Jhpiego's growing philanthropic program. This position ensures that donor information, fundraising systems, and team processes are accurate, organized, and effective.

This role provides an opportunity to gain broad exposure to nonprofit fundraising, donor engagement, CRM management, reporting, and cross-functional collaboration while supporting Jhpiego's mission to improve health outcomes around the world.

Responsibilities

Database Management & Gift Processing

• Maintain accurate donor, prospect, and gift records in Raiser's Edge database.
• Enter and update donor information, gift records, acknowledgments, and engagement activities.
• Process gifts, pledges, and other donor transactions in coordination with Development and Finance teams.
• Support database quality control, data cleanup, and ongoing improvements to donor records.
• Maintain confidentiality and ensure compliance with donor data management practices.

Reporting, Data Management & Fundraising Support

• Generate routine donor, gift, and fundraising reports to support Development activities and leadership requests.
• Prepare donor lists for campaigns, communications, events, stewardship activities, and recognition materials.
• Support tracking of fundraising activity, donor engagement, and campaign results.
• Assist with basic prospect research and preparation of donor background information.

Donor Stewardship & Team Support

• Support donor acknowledgment, recognition, and stewardship activities.
• Assist with preparation for donor meetings, events, and engagement activities.
• Maintain accurate records of donor interactions and stewardship activities.
• Provide administrative support to the Director, Development and Development team.

Process Improvement & Collaboration

• Support the integration of online giving platforms (Luminate Online, TeamRaiser, etc.) into Raiser's Edge.
• Support testing and implementation of new fundraising technologies and contribute ideas for process improvements.
• Collaborate with IT and external vendors to ensure data accuracy and system optimization.
• Maintain compliance with data privacy and security standards.
• Maintain and manage Airtable as a centralized project management and tracking tool for development operations, including campaign timelines, stewardship workflows, and cross-team deliverables.

Project Management & Cross-Functional Coordination

• Support improvements to Development processes, systems, and workflows.
• Participate in testing and implementation of new fundraising tools and technologies.
• Collaborate with Communications, and other teams to support philanthropic initiatives.

Required Qualifications

• Bachelor's Degree with 13 years of experience in nonprofit development, fundraising operations, data management, or related field. Relevant internships or hands-on experience with donor databases will be considered.
• Experience working with fundraising databases; familiarity with Blackbaud products (Raiser's Edge) preferred
• Willingness and ability to learn new systems and tools quickly.
• Experience with peer-to-peer or online fundraising tools (e.g., TeamRaiser, JustGiving)
• Strong Excel skills and proficiency in other Microsoft Office programs (Word, Teams, Outlook); experience with Airtable or similar project management platforms required
• Strong analytical skills with the ability to organize, interpret, and present data clearly
• Exceptional attention to detail and organizational skills; must be able to manage complex workflows, track multiple concurrent projects, and maintain accuracy under deadline pressure
• Strong interpersonal and communication skills, with the ability to work collaboratively across teams
• Proven ability to manage multiple priorities and meet deadlines in a fast-paced environment; demonstrated project management skills with the ability to lead cross-functional workflows from planning through execution
• Commitment to confidentiality and ethical handling of donor information
• Ability to travel up to 5% of the time

Preferred Qualifications

• Coursework or certification in fundraising, data analytics, or CRM management
• 3+ years of experience supporting individual or foundation fundraising programs