Duration: 6 Months+ (possibilities of extension)
Location: 6160 Sprint Pkwy, Overland Park, KS
Working Model: Mon-Fri 9:30 AM -6:30 PM CST and Saturday 8:00AM to 5:00PM CST. Training hours will be 8:00 AM-5:00 PM CST. Must be able to work flexible schedule including nights, weekends, and holidays.
Targeted Years of Experience: 1+
Description: Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issue.
What does a typical day look like? (daily tasks): Phone calls, using slack to communicate to the team and reviewing documents to validate identity
Preferred background/prior work experience? Customer service and call centre skills Priority soft skills Good tone and communication skills as wells as listening skills Role will support Fraud Mgmt.
Fraud Specialist/Fraud Operations Specialist I • Overland Park, KS, United States
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