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Louisiana Orthopaedic Specialists
Medical Office SchedulerLouisiana Orthopaedic Specialists • Lafayette, LA, United States
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Medical Office Scheduler

Medical Office Scheduler

Louisiana Orthopaedic Specialists • Lafayette, LA, United States
30+ days ago
Job type
  • Full-time
Job description

Medical Office Coordinator

Essential Functions:

  • Provide excellent customer service by promptly scheduling patients with the appropriate physician while maintaining a positive demeanor.
  • Accurately obtain all required demographics and insurance information from the patient.
  • Utilizes templates, scheduling assistant, protocol, and physician rotation to schedule patient appointments.
  • Process incoming referrals, contact patients to verify information and schedule appointment, import referrals and/or records into patients chart, send correspondence to referring provider, and send new patient paperwork to patient all in a timely and accurate manner.
  • Maintains strictest patient confidentiality.

The job holder must demonstrate current competencies for job position including a general understanding of insurance requirements.

Requirements:

  • Requires knowledge of insurance rules and regulations, medical terminology, and computer scheduling systems.
  • Must be able to communicate effectively with physicians, patients, and the public and be capable of establishing good working relationships with both internal and external customers.
  • Must be able to type a minimum of 40 WPM.

Knowledge:

  • Knowledge of basic computer applications.
  • Knowledge of medical terminology, insurance companies and plans.
  • Knowledge of scheduling templates.
  • Knowledge of one or more of the following specialties: Orthopaedics, Neurology, Physical Therapy, or Pain Management.

Skills:

  • Must be able to answer a high volume of telephone calls and utilize a multi-line telephone system.
  • Basic computer knowledge and skills in operating a computer.
  • Skill in demonstrating empathy and excellent customer service skills to maintain high patient satisfaction.
  • Maintaining patient confidentiality.
  • Organized team player with the ability to communicate effectively and efficiently.

Abilities:

  • Ability to maintain patient confidentiality.
  • Ability to communicate with upset and frustrated patients while consistently providing excellent customer service. Demonstrate empathy, concern, good listening skills, and compassion for all patients.

Environmental/Working Conditions:

Normal office environment

Physical/Mental Demands:

Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard.

Organizational Requirements:

  • LOS employee manual must be read, and acknowledgement receipt signed.
  • OSHA Requirements and training to include:
    • Safety Training.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

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Medical Office Scheduler • Lafayette, LA, United States

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