Employee Benefits Client Manager

Client Manager Employee Benefits

Hybrid | Scottsdale, AZ

At Alera Group, our Employee Benefits teams help organizations attract, retain, and engage their workforce through creative, compliant, and competitive benefits strategies. We're seeking a Employee Benefits Client Manager who will make a meaningful impact by delivering proactive client service, thoughtful benefits strategy, and a high-touch experience for both clients and employees.

About Alera Group Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients' success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service.

This role supports clients by ensuring benefits programs are administered accurately, aligned with strategic objectives, and compliant with all regulatory requirements. You'll partner with internal teams and client contacts to deliver seamless execution, creative solutions, and a superior client experience.

What You'll Do / Your Impact

Client Partnership & Service Excellence

• Partner with clients to deliver employee benefits programs that align with organizational goals and workforce needs
• Serve as the primary relationship manager for assigned clients building strong relationships with HR leadership and executive stakeholders
• Provide proactive guidance on plan design compliance requirements and vendor management strategies
• Facilitate client meetings including mid year reviews renewal discussions and wellness strategy sessions
• Respond to employee and client inquiries with clear accurate and timely information across all aspects of benefits programs

Operational & Compliance Excellence

• Administer benefits programs including renewals enrollments plan changes and client lifecycle activities
• Independently manage and coordinate the annual renewal process ensuring all deliverables and timelines are met
• Maintain accurate documentation and client records across systems including benefit plan details correspondence and reporting
• Ensure compliance with regulatory requirements including ACA COBRA HIPAA and other applicable laws
• Collaborate with carriers internal teams and third party administrators to support program accuracy and efficient implementation
• Support RFP processes carrier negotiations and benefit program comparisons for client decision making

Growth & Retention

• Support new business initiatives by participating in prospect meetings and contributing to employee benefits strategy discussions
• Identify opportunities to enhance client relationships through improved service delivery and expanded coverage solutions
• Partner with leadership consultants and sales teams to support renewal planning retention and account growth
• Contribute to expanding the client portfolio through cross sell opportunities and relationship development

What You Bring

Required

• Two plus years of experience in employee benefits account management client service or consulting environment
• Strong client service skills with experience managing multiple client accounts or programs
• Knowledge of benefits programs including medical dental vision and ancillary offerings
• Understanding of compliance requirements and industry best practices including ACA COBRA and HIPAA
• Excellent communication collaboration and organizational skills
• Ability to manage multiple priorities and maintain a high level of accuracy and responsiveness

Preferred

• Bachelor's degree in business or related field or equivalent professional experience
• Experience with self funded fully insured and level funded benefit plans
• Active Life and Health insurance license or ability to obtain
• Strong analytical skills and ability to interpret benefits data and plan options

Core Competencies

• Attention to detail and organizational skills to manage multiple initiatives
• Problem solving and critical thinking to navigate complex benefits issues
• Ability to operate in a fast paced environment while managing client expectations
• Strong communication and relationship management skills
• Collaborative mindset to work effectively with cross functional teams

Benefits: Alera Group offers comprehensive benefits including medical, dental, vision, life and disability coverage, 401(k), generous PTO, and more.

Work Model: This role is Hybrid

Professional Development Alera Group Academy

At Alera Group, growth isn't left to chance. Through Alera Group Academy, we provide structured development opportunities designed to help you expand your expertise and build a meaningful career.

You'll have access to:

• Role-specific learning paths
• Leadership development programs
• Technical and compliance training
• Industry certifications and continuing education support
• Peer learning and knowledge-sharing communities

Whether you're deepening technical expertise or preparing for leadership, we're invested in helping you grow.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

Location Type: Hybrid - 2 or less days in office