We're looking for a skilled and passionate Customer Experience Strategist to shape and elevate the QuickBooks Live Expert Assisted experience. You'll play a key role in defining the strategy and end-to-end experience for expert-assisted onboarding, ensuring a seamless and successful onboarding experience for QuickBooks customers.
You'll partner cross-functionally to deeply understand customer needs, business priorities, and operational leverstranslating insights into scalable experience strategies that define how experts deliver value. You'll play a critical role in identifying opportunities to improve efficiency, drive consistency, and unlock measurable business impact.
If you thrive in a fast-paced, highly collaborative environment and are equally comfortable setting strategic direction and diving into the details to bring it to life, we'd love to hear from you.
Experience & Industry Expertise
Educational Background
Customer-Centered Mindset
Analytical & Strategic Thinking
Leadership & Collaboration
Execution Orientation
Staff CX Professional, QuickBooks Live Service Strategy • Mountain View, CA, United States
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