Implementation Coordinator

Implementation Coordinator

Luxer One is the leader in smart locker technology, transforming the way packages are delivered, stored, and retrieved across the country. Our team is passionate about innovation, service, and excellence. We are extremely proud of our culture of growth, unlimited potential to solve industry challenges, and continuous improvement of our products and technology. Join us and be part of a fast growing company, who is the industry leader and trailblazer in the smart locker industry! As an Implementation Coordinator, you'll play a critical role in bringing Luxer One's smart locker systems to life across multifamily, commercial, retail, and university properties nationwide. You will serve as the primary point of contact, and customer champion, immediately after the customer's purchase is finalized. Your principal responsibility will involve coordinating the delivery and installation of our products. This objective will be achieved through consistent communication with customers, the relaying and verification of site readiness requirements, and the adherence to, or exceeding of, customer requested installation timelines. You will collaborate with internal teams to schedule the delivery and installation, and confirm the successful completion of both. Finally, you will ensure the customer possesses all necessary knowledge and resources for the implementation and utilization of the system. This position is ideal for a reliable, highly organized, and relentless communicator who is determined to provide stellar customer experiences! We are seeking an individual who thrives on taking ownership, solving complex problems, crushing stretch goals, and eagerly tackling difficult challenges.

Coordinate and manage multiple installation projects simultaneously from sales handoff through implementation. Communicate directly with property managers, business owners, executives, construction teams, and internal departments. Conduct kickoff calls to review and relay site readiness requirements, timelines, and installation milestones. Track project progress in Zoho CRM and ensure all required data and documentation are complete and accurate. Confirm customer site readiness (power, data, delivery paths, access control, etc.) before scheduling delivery and installation. Collaborate with internal teams to schedule and manage delivery, installation, and customer training. Follow up proactively with customers, vendors, and VAR re-seller partners to keep each project on track. Communicate installation status updates clearly to all stakeholders. Assist with troubleshooting issues that may arise during site prep or installation. Ensure successful customer onboarding, training, system utilization, and handoff to Account Manager.

You maintain ownership of 120 - 180+ active projects while keeping communication consistent and documentation accurate. You drive project timelines forward, ensuring site readiness and on-time installations. You deliver a smooth, professional experience for customers, installers, and internal teams. You represent and embody Luxer One's values in every interaction and in every task.

Required: A minimum of two years of experience successfully delivering exceptional customer service, efficiently managing multiple priorities, overcoming challenges, and achieving defined goals. Excellent written and verbal communication skills, with the ability to confidently interact with leasing professionals, executives, and construction teams. Strong attention to detail and organizational skills, particularly when managing numerous simultaneous priorities. Demonstrated self-starter with the ability to independently set priorities, follow up on tasks, and meet deadlines. Proficiency in working within CRM systems (Zoho, Salesforce, Monday.com, etc.) Basic technical knowledge (e.g., power, data, networking, hardware, common construction site terminology).

Preferred: Previous experience coordinating dispatch appointments, construction projects, technology rollouts or product shipments. Familiarity with the multifamily housing, construction, or property management sectors. Experience collaborating with cross-functional teams, cultivating professional relationships, and effectively navigating competing priorities or objections.

Benefits: You'll have opportunities to advance. We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow. As "Luxens," we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees. We're there for you - 401k with matching, generous PTO, flexible work arrangements, and excellent medical, dental, and vision - we've got you covered!

Luxer One is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.