Systems & Process Specialist (Air)

Systems & Process Specialist (Air)

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you "Dare to Grow" with us? CEVA Freight LLC in Miami, FL seeks a Systems & Process Specialist (Air).

Your Role

Support compliance of operational systems and respective enhancements for air freight.

• Responsible for Station Process (including inherent policies and procedures) compliance and improvements.
• Deliver training to new hires / refresher.
• Conduct UAT (User Acceptance Testing) for all of Company systems, such as Matrix OFS, SalesForce/C-View, CargoWiseOne, etc.
• Log training record in LMS (Learning Management System) for all trainings delivered.
• Pull reports from various system and do data analysis.
• Resolve Daily operational challenges.
• Troubleshoot help desk tickets / Electronic Data Interchanges (EDI's).
• Troubleshoot of system glitches.
• Monitor Systems & Process Specialist Shared Mailbox and/or group email.
• Initiate projects to drive process efficiency and improve data quality.
• Back up for other SPSs.
• Assist Business Implementation team to implement new customers.
• Motivate and engage local team to decrease turnover rate.
• Any other tasks assigned by managers.

What We Are Looking For?

Education and Experience:

• High School Diploma or GED with five (5) years' experience in operations (end user of station process and operations systems - Air Freight); including two (2) years of Matrix OFS and/or CargoWiseOne experience.
• Bachelors' degree in Computer Science, Information Technology or related field of study. Or
• Bachelor's degree in Supply Chain, Engineering, Logistics Management, Business Administration or related field of study with three (3) years' experience in operations (end user of station process and operations systems - Air Freight); including two (2) years of Matrix OFS and/or CargoWiseOne experience.

Travel requirement - 10% domestic and up to 10% International. Position includes partial telecommuting. Must have req 562886 on application.

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program.