Title: Operations Coordinator
Location: Remote
Compensation: $-/hr
Contract: Months
Work Requirements: US Citizen, GC Holders or Authorized to Work in the
Summary
The Premier Partner Experience team is seeking a customer-focused and motivated individual to join as an Operational Support Expert. In this contract role, the successful candidate will have the opportunity to make a meaningful impact by directly supporting partners and creating delightful partner experiences. Operational Support Experts play a key role in minimizing operational issues with our partner programs and related products, ensuring seamless interactions between our partners and our platforms. To be considered for this role, candidates will be self-motivated, organised, and excited about getting into the weeds with operational issues. They are also comfortable dealing with ambiguity, and demonstrate the flexibility to adapt to frequent changes in a fast-paced environment. This role is work from home opportunity.
RESPONSIBILITIES
Up to % of the time
Provide our partners with a delightful, high touch and effective support experience, and act as the primary Operations point of contact
Respond to inbound partner inquiries about product features, bugs, etc.
Troubleshoot complex issues and translate pain points to effectively resolve issues
Spot trends in partner issues and communicate feedback to cross-functional teams
Operationalize processes to improve partner experience
Up to % of the time
Improve our support workflows around issue resolution and product insights
Develop product and issue specialization to improve the quality of support
Help build and maintain a central knowledge base
Train new employees on current workflows, standard processes, and internal tool
Qualifications
MINIMUM QUALIFICATIONS
+ years of experience in operations, customer support, technical support, or account/partner management Expertise in issue resolution: Skilled in navigating and resolving complex tickets, with a strong track record of delivering timely and effective solutions.
Experience using Excel and/or basic data & insights tools
Adept at navigating complex and ambiguous situations
Excellent written and verbal communication skills
Strong attention to detail
Proactiveness, adaptability, learning mindset
Fluency in English in a business environment
As part of a global team, candidates may occasionally need to accommodate meetings outside of the traditional working hours to drive cross-regional collaboration.
In such cases, the worker will be able to adjust their schedule to start earlier/later in order to maintain the standard hours of work daily.
PREFERRED QUALIFICATIONS
Experience in the media industry, support or operations
Experience with APIs
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