Senior UX Designer, Amazon Fulfillment Technologies

Want to help scale Amazon's global fulfillment workforce, supporting them with efficient, engaging, and empowering experiences while keeping them safe and happy? Join the Amazon Fulfillment Technologies Experience Design team (AFT-XD). We are seeking a Senior UX Designer who is passionate about the intersection of the physical and virtual worlds, reaching beyond what is shown on a screen to include the physical environment, building layout, equipment, work processes, and emerging modalities like AI-mediated interactions, computer vision, and voice interfaces.

The ideal candidate is a problem-solver who owns outcomes end-to-end. You understand business impact and technical constraints, proactively frame problems worth solving, and deliver solutions that scale across Amazon's global fulfillment network. You will own a portfolio with a defined charter, maintain a roadmap balancing big bets and strategic priorities, and influence stakeholders across multiple organizations. As a Senior UX Designer, you will work alongside product managers, engineers, and researchers to improve the safety, productivity, and engagement of 1M+ Amazon associates worldwide. You will drive the user experience from a global perspective, ground decisions in research and operational reality, and communicate the impact of your work crisply at the leadership level.

This role spans the full product design lifecycle: research, problem-framing, interaction design, visual design, prototyping, and measuring post-launch impact. You will develop fluency in emerging technologies within your domain and leverage AI tools to accelerate your workflows. Where applicable, you may push front-end code and contribute to production readiness.

What can we offer you in return?

You will be part of a growing team that will support, challenge, and inspire you every day. AFT-XD is a multidisciplinary team of designers, researchers, design technologists, and program managers who shape and simplify the fulfillment center experience through a human-centered design process. Our experiences span a range of devices and modalities that evolve as rapidly as our operations do. You will work on complex, strategic products that rethink how fulfillment centers work. You will own a clear charter within a business portfolio, build deep domain expertise, and develop continuity with key stakeholders to support long-term influence. Your primary portfolio is your north star for growth and impact, with opportunities to flex onto cross-cutting initiatives based on team needs. In addition, you will have access to mentorship from senior designers, IC design leads, and the broader Amazon design community. We invest in our team members to help them build their unique careers.

Key job responsibilities
- Own a well-defined charter within your business portfolio. Frame problems worth solving by understanding business objectives, technical constraints, and operational context. Advocate for the user's point of view while balancing feasibility and business impact.
- Drive the full product design lifecycle: research, problem-framing, interaction design, visual design, prototyping, and post-launch measurement. Deliver solutions through whatever artifact communicates the idea most effectively, whether that's journey maps, user flows, wireframes, clickable prototypes, high-fidelity mockups, or production-ready specifications.
- Partner closely with product managers and engineers on problem-framing and solution definition. Run research, build prototypes, and measure post-launch impact for high-priority initiatives.
- Develop fluency in emerging technologies within your domain (e.g., human-agent interaction, AR/CV patterns, AI-assisted prototyping). Leverage AI tools to accelerate design workflows. Where applicable, push front-end code and contribute to production readiness.
- Communicate the work and its impact crisply and frequently at the leadership level. Build continuity with key stakeholders (L7s, L8s, partner teams) to support long-term influence.
- Maintain a 6-12 month roadmap balancing big bets and strategic priorities. Scope and manage work on assigned initiatives, provide regular progress updates, and escalate issues when needed.
- Run intake/prioritization, and sprint planning within your portfolio.
- Contribute to design infrastructure and standardization across AFT's products, including the team's design system. Surface proven patterns from project work for potential standardization.
- Ground decisions in operational reality by incorporating field research, customer feedback, usage metrics, and usability findings. Perform metrics analysis post-launch to inform ongoing optimization.
- Participate in peer mentoring, skill sharing, and the Bar Raiser Forum to raise the design bar within AFT and across Amazon.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Amazon Fulfillment Technologies (AFT) powers Amazon’s global fulfillment network. We invent and deliver software, hardware, and data science solutions that orchestrate processes, robots, machines, and people. We harmonize the physical and virtual world so Amazon customers can get what they want, when they want it.

BASIC QUALIFICATIONS

- 6+ years of design experience
- Have an available online portfolio

PREFERRED QUALIFICATIONS

- Experience with UX design of complex workflows
- Experience designing human-agent interaction patterns, AI-mediated workflows, or multimodal interfaces (voice, AR/CV, conversational UI)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.