International Freight Forwarding Agent

International Freight Forwarding Agent

Location: Buffalo, NY, US, 14202 Segment: Logistics

ROAR Logistics, Inc. is a global transportation service provider (3PL) and U.S. Customhouse Brokerage, offering an extensive portfolio of Rail, Ocean, Air, and Road services to aid clients in the delivery of their products around the world. ROAR utilizes state-of-the-art technology to coordinate, manage and track shipments from point of origin to final destination. ROAR delivers best in class customer service and support with comprehensive operations in major markets throughout the world.

Purpose Statement This customer-focused position executes timely, compliant and profitable activities to support the outbound freight product portfolio. This position will develop and maintain desk-level processes that provide exceptional service to our customers, optimize operating platform functionality and facilitate accurate information submission to internal and external parties.

Key Accountabilities and Outcomes Preparation of data, information and documentation for submission or transmission to carriers and regulatory agencies for booking freight and reporting export activities. Determination of HTS and/or Schedule B Classification, value for carriage and/or insurance; document format and content requirements for U.S. export and foreign import compliance. Secures optimal service and pricing options with carriers and other service providers. Customer service activities including shipment status and updates; service proposal and quotes for prospects, customers and network partners. May also include providing recommendations on services based on specific transaction and industry conditions. International instruments of payment (banking) services provided as needed. Coordination of timely billings to customer, and timely approval of payables to agents and carriers. Customer service activities including phone communications; e-mail, courier, USPS and facsimile transmission. Other tasks as assigned by manager

Knowledge, Skills, and Experience Bachelor's degree preferred, high school diploma required 2 + years transportation operations experience preferred NCBFAA Certified Export Specialist designation highly preferred Critical thinking skills and discretionary decision making Proficiency with software applications, including Microsoft Office Excellent organizational and customer service skills, including communications. Ability to work independently and as a contributor to a team

COMPENSATION In accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location. Annual Range/Hourly Rate $50,235.00 - $67,965.00

Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity, standing up for fairness and maintaining a culture of belonging, to provide an exceptional experience for all. We will not discriminate against an applicant or employee on the basis of race, color, religion, sex, national origin, disability, military or veteran status, or any other Federal or State legally protected classes. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Associate Experience Network at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process.