Job descriptionPDS Defense, Inc. is seeking a Aviation/Aerospace Customer Service Agent, in Wichita, KS. Job ID#216374 Job Description:* Perform duties related to overall customer service and account management: logistics, contract management, and customer relations * Effectively manage a large amount of written communication and data while complying with internal and external process. * Process customer repair orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel. * Coordinate and create documentation of receipt and repair of equipment necessary to comply with federal policies and current procedures. * Utilize enterprise system (SAP) to input or extract repair/material data. * Assists in interface with intra-company departments relative to warranty, credit, billing, etc. * Maintain knowledge of organization and products to provide the appropriate information and support to customers. * Consistently document customer service needs to identify patterns and maintain quality. * Position can require consistent movement. Tasks can include boxing and unboxing (up to 15 lbs). Basic Qualifications * HS Diploma or AA/AS degree (or other 2-year post high school training) with a minimum of 4 years of relevant experience * OR In the absence of a HS diploma, GED or AA/AS degree, 6 years of relevant experience is required * Must be a 'Green Card' holder * Previous experience working in a customer-facing role * Able to communicate professionally and effectively, both in writing and verbally to internal and external customers * Strong email and MS office software skills Preferred Qualifications * SAP experience Benefits offered to vary by the contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter. Military connected talent encouraged to apply. VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit :// The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: -The California Fair Chance Act-Los Angeles City Fair Chance Ordinance-Los Angeles County Fair Chance Ordinance for Employers-San Francisco Fair Chance Ordinance