Working at Ruhrpumpen means being part of a team that values innovation, dynamism, and creativity. Join our team, experience making a difference and build your career!
Job Purpose: The Spare Parts Field Analyst is responsible for maximizing customer uptime and satisfaction by managing end-to-end spare parts order fulfillment and pricing processes utilizing modern digital/automation techniques for efficient B2B business. This role partners closely with customers, suppliers, distributors, sales, marketing, and internal parts teams to ensure accurate spare parts lists, competitive pricing, and reliable inventory availability. Support and manage QR (Quick Response) tag deployment for real time business evolution. The analyst proactively reviews installations, parts lists, and historical data to anticipate customer needs, recover lost opportunities, and minimize operational and inventory costs while supporting strategic aftermarket goals and digitally/automate data for efficiency.
Knowledge: CORE TOPICS - Buyouts Basics CORE TOPICS - Corrective Action System / Cause Analysis CORE TOPICS - Financial Instruments: Letter of Credit (LOC) and Performance Guaranties CORE TOPICS - Freights and Incoterms CORE TOPICS - Materials CORE TOPICS - Pump Basics CORE TOPICS - Communication CORE TOPICS - Customer Relationship Management EXECUTION - Critical Path Control HANDOVER - Order Entry Process HUMAN RESOURCES - Competencies Model HUMAN RESOURCES - Diversity Awareness HUMAN RESOURCES - Feedforward HUMAN RESOURCES - Performance Management HUMAN RESOURCES - Training System MATERIAL TESTING - Hydro PROJECT DOCUMENTATION - ADEPT Transmittals PROJECT DOCUMENTATION - Customer Nomenclatures Interpretation PROJECT DOCUMENTATION - Customer Presentation Binder PROJECT DOCUMENTATION - Document Delivery Schedule Interpretation PROJECT DOCUMENTATION - Document Index PROJECT DOCUMENTATION - Document Types / Contents PROJECT DOCUMENTATION - Documentation - Timing Plan Tasks (Percentage, Packages, Dates) PROJECT DOCUMENTATION - Final Databook PROJECT DOCUMENTATION - Placeholders Creation PROJECT DOCUMENTATION - RP Document Management QUOTATION - Commercial Guidelines QUOTATION - Competitors QUOTATION - Quoting Processes and Procedures QUOTATION - Quoting Rules / Manufacturing Strategy QUOTATION - Quoting Sales Tools WAREHOUSE MANAGEMENT - Outbound Process to Shop WAREHOUSE MANAGEMENT - Shipping Process WAREHOUSE MANAGEMENT - Travelers (Documents) for Part Identification WAREHOUSE MANAGEMENT - Warehouse Physical Locations
Competencies: Effective Communication - Effective Communication Results Oriented - Achieving Results Results Oriented - Definition of Goals Teamwork - Team Sense Effective Communication - Feedback Results Oriented - Strategic Vision Emotional Intelligence - Confidence and Serenity Customer Focus - Serving Customers Emotional Intelligence - Stress Management Problem Solving - Critical Thinking Decision Making - Making Judgments and Decisions Emotional Intelligence - Objectivity Entrepreneurship / Proactivity - Initiative Problem Solving -Solving Problems Customer Focus - Responding to Needs Decision Making - Managing Risk Leading Change - Adaptation to Change Teamwork - Inspiring and Motivating Skills/ Languages Experience At Ruhrpumpen, we value every employee, recognizing that each person contributes to our success through their position. We are a growing team, join us and live Rurhpumpen!
Spare Parts Field Analyst • Tulsa, OK, United States
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