AV/VTC Support Operator

Job Description

We are looking for a AV/VTC Support Operator to join our team!

Job Description

One to two years of experience working as a VTC Support Operators. Services to include: Scheduling, monitoring, managing, troubleshooting, and manipulating audio visual equipment in a command center and videoconference room environment with extensive proficiencies in the areas of customer service, details research, and end-user computing devices, as well as support of on and off-site large scale executive events.

Requirements

Primary Skills include:

• Schedule and set-up video conferences across customer environment.
  
• First level problem resolution for VT equipment, i.e., codec’s, audio, cameras, projectors, switches etc.
  
• Manipulate cameras and audio equipment.
  
• Work with Microsoft Calendars
  
• Be proficient in Microsoft SKYP, Word, PowerPoint, and Excel.
  
• Coordinate video requirements for large scale executive events on and off-site of the main customer Facility.
  
• Provide VTC metrics and reports to management.
  

Benefits

Benefits

• Health Care Plan (Medical, Dental & Vision)
  
• Retirement Plan (401k,with matching)
  
• Life Insurance Plan
  
• PTO
  
• Short Term & Long-Term Disability
  
• Internet & Phone Allowance (for applicable roles)
  
• Wellness Resources (EAP)
  
• Pet Insurance
  
• Work-Life balance
  
• Flexible Hours
  
• Full-Time Permanent Positions
  

JW Affinity IT is a full-service IT solutions provider supporting schools and private organizations with strategic, innovative technology projects. We take the time to understand our clients’ needs to successfully develop, implement, and manage each initiative. JW is a certified small, woman- and minority-owned business through the National Minority Supplier Development Council.

We are committed to fostering a diverse, inclusive, and innovative workplace where different perspectives lead to better IT solutions. As an Equal Opportunity Employer, we welcome applicants from all backgrounds and are dedicated to creating an inclusive environment.

Requirements
Job Description One to two years of experience working as a VTC Support Operators. Services to include: Scheduling, monitoring, managing, troubleshooting, and manipulating audio visual equipment in a command center and videoconference room environment with extensive proficiencies in the areas of customer service, details research, and end-user computing devices, as well as support of on and off-site large scale executive events. Requirements Primary Skills include: Schedule and set-up video conferences across customer environment. First level problem resolution for VT equipment, i.e., codec’s, audio, cameras, projectors, switches etc. Manipulate cameras and audio equipment. Work with Microsoft Calendars Be proficient in Microsoft SKYP, Word, PowerPoint, and Excel. Coordinate video requirements for large scale executive events on and off-site of the main customer Facility. Provide VTC metrics and reports to management.