The Trade Operations Analyst will serve as a subject matter expert supporting both chargeback (CBK) and rebate (PBR) operations across U.S. pharmaceutical customers. This role is responsible for the accurate processing and reconciliation of chargebacks and rebate invoices, issue resolution, customer communication, documentation maintenance, and continuous improvement. The Analyst will also assist in QA, training, and cross-functional collaboration, while supporting new client onboarding and system enhancements.
Manage day-to-day processing, validation, and reconciliation of chargebacks and rebate claims in accordance with contract terms and pricing.
Validate membership eligibility, effective dates, and contract alignment for chargeback submissions.
Review and process rebate invoices including DSA, GPO admin fees, and indirect/direct agreements.
Conduct detailed root cause analysis for chargeback discrepancies and rebate disputes.
Work directly with wholesalers, GPOs, and internal teams (Finance, Contracting, Membership) to gather supporting data and resolve open items.
Communicate with Finance Shared Services to reconcile open deductions or payment variances.
Prepare and maintain documentation, trackers, and audit support across CBK and PBR functions.
Participate in internal and customer-facing meetings to provide updates, resolve issues, and support performance discussions.
Assist with peer reviews, QA checks, and documentation updates.
Support UAT, new customer onboarding, and implementation of new products or pricing setups.
Identify and recommend process improvements or automation opportunities.
2-4 years of experience in pharmaceutical chargeback and/or rebate processing.
Strong understanding of membership validation, contract pricing, GPO structures, and indirect/direct rebate frameworks.
Proficient in Microsoft Excel (pivot tables, lookups, formulas).
Demonstrated ability to perform root cause analysis and resolve complex operational issues.
Strong written and verbal communication skills for cross-functional and customer-facing interactions.
Detail-oriented with excellent time management and organizational skills.
Proactive team player with a commitment to quality and continuous improvement.
Experience supporting testing and implementations for new clients or system enhancements.
Hands-on experience with ICyte; Model N, SAP, or other pharma systems (preferred).
Mission driven: Work with the purpose of helping to improve patients' lives!
Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off.
Robust Learning & Development opportunities including over 700+ development courses free to all employees.
Trade Operations Analyst • Philadelphia, PA, United States
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