F&B Supervisor

Description

Location: Hilton Madison Monona Terrace – Madison, WI
Schedule: Full-Time | Open Availability Preferred | Weekends & Holidays Required

Estimated Wage: $19-21/hour depending on experience

Lead Service Excellence in a Dynamic Hospitality Environment
Are you a hospitality professional who thrives in a fast-paced food and beverage environment and enjoys leading teams to deliver exceptional guest experiences? Join our team, where your leadership, attention to detail, and passion for service will help ensure smooth operations across all dining outlets.

We are currently seeking a Full-Time Food & Beverage Supervisor who brings professionalism, energy, and a commitment to quality in every aspect of service. If team leadership, operational consistency, and guest satisfaction drive you, this is an excellent opportunity to grow your hospitality career.

What Will You Be Doing?

As a Food & Beverage Supervisor, you will play a key role in supporting daily operations and ensuring service standards are consistently upheld across all outlets. Your responsibilities will include:

• Assisting in the supervision, training, and scheduling of restaurant staff including servers, hosts, bussers, and support team members.

• Leading and participating in pre-shift meetings to communicate service expectations, menu updates, and operational priorities.

• Maintaining a visible presence on the floor to monitor service quality and engage with guests to ensure satisfaction.

• Ensuring all food and beverage outlets meet cleanliness, sanitation, and safety standards at all times.

• Monitoring food quality, presentation, and consistency to ensure alignment with company standards.

• Supporting inventory management, including tracking supplies, forecasting needs, and maintaining proper stock levels.

• Coordinating with maintenance and other departments to ensure all equipment and facilities are in proper working order.

• Assisting in resolving guest concerns with professionalism, patience, and a solutions-focused approach.

• Maintaining and reconciling the house bank while ensuring proper cash handling procedures.

• Supporting administrative tasks such as payroll tracking, shift reporting, email communication, and daily operational documentation.

• Promoting a positive team environment through leadership, motivation, and adherence to company policies and procedures.

• Performing additional duties as assigned by the Director of Food & Beverage or senior leadership.

What Will You Bring to the Role?

We are seeking a motivated hospitality professional with strong leadership skills and a passion for delivering exceptional service. Ideal candidates will have:

• Prior experience in Food & Beverage operations, preferably in a supervisory or leadership role.

• Strong knowledge of food preparation, beverage service, and restaurant operations.

• Excellent communication skills with the ability to interact effectively with guests and team members.

• Strong problem-solving abilities and the ability to handle high-pressure situations with professionalism.

• Solid organizational and time management skills with attention to detail.

• The ability to stand and move for extended periods across restaurant, bar, banquet, and kitchen areas.

• A high school diploma or equivalent; additional education in hospitality is a plus.

• A commitment to maintaining a professional appearance, demeanor, and work ethic.

What is In It for You?

Working at Hilton Madison Monona Terrace comes with more than just a great team—enjoy a wide range of perks and benefits, including:

• A free, well-balanced meal every shift

• Room discounts at Marcus Hotels & Resorts and Hilton-branded properties

• Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing

• Free employee parking (when available) or Metro bus passes

• “Two for one” movie coupons at Marcus Theatres

• Ability to transfer to other Marcus properties while maintaining your service status

• Early wage access

• Paid time off

• Medical, dental, and vision insurance (available for full-time associates after 30 days)

• Company-paid life insurance, employee assistance program, and 401(k) with employer match.

• Hilton-branded training and growth opportunities

Join a Company with Heart

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This job description reflects the general nature of work expected for this role and is not intended to be an exhaustive list of all responsibilities.

We are an Equal Opportunity Employer and maintain a drug-free workplace. We also participate in E-Verify to confirm employment eligibility in the U.S.

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