Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Louisville, KY, US
Division: Critical Facilities-Data Centers Project Location(s): Austin, TX 73301 USA Minimum Years Experience: Travel Involved: Job Type: RegularJob Classification: ExperiencedEducation:Job Famil... Show more
Our client is a premier heavy civil contractor recognized for delivering some of the region's most complex transportation and infrastructure projects.With annual revenues exceeding $300 million, th... Show more
Amazon Connect Manager, Technical Transformation.Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analyt... Show more
Company OverviewAt Motorola Solutions, we believe that everything starts with our people.We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.W... Show more
When you care deeply about the work you do, it's rewarding to see it through from concept to completion.We partner with clients to provide both program management and construction management to str... Show more
Project Manager, North America.Clariant is seeking a Project Manager to support the Engineering and Process Technology business unit.This role will lead and execute capital projects across Clariant... Show more
Senior Project Manager - Team Lead - Corporate.Must be willing to work/relocate to Louisville, KY.The Senior Project Manager Team Lead is responsible for overseeing their respective project manage... Show more
ISCO Industries is an end-to-end piping solutions provider that specializes in HDPE.The Manufacturing and Capital Project Manager position mainly supports ISCO's manufacturing facilities across the... Show more
Data Center Commissioning Manager.Location: Point Pleasant, WV, US Louisville, KY, US Baton Rouge, LA, US Chalmette, LA, US Monroe, LA, US Akron, OH, US Cleveland, OH, US Columbus, OH, US Abilene, ... Show more
WSP is seeking a Project Manager for our Power Delivery Project Management team in our Ohio region.The successful candidate may work from a mutually acceptable location within the region and must h... Show more
Legal Entity: Fives Intralogistics Corp.Country: United States State: Kentucky City: Louisville Job Family: Operations Job Type: Permanent position Work Location: Remote Compensation: POSITION SUMM... Show more
Join Nucor, where our unique culture sets us apart.Becoming part of North America's largest steel and steel products manufacturer, offers unmatched career opportunities and stability.We are known f... Show more
We are working on an integration project here.We had a Project Manager running these before but she left recently.We are looking for a Project Manager, someone Mid to Senior level is fine (5 to 10 ... Show more
Explore your next opportunity at a Fortune Global 500 organization.Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better ever... Show more
Senior Project Manager For Application Management.The Senior Project Manager for Application Management is responsible for overseeing and coordinating projects and initiatives across PharMerica's t... Show more
Working at Freudenberg: We will wow your world!.Lead development of accurate manufacturing cost models, make-vs-buy decisions, work-center costs, and support quote generation and pricing strategy f... Show more
Lead projects that bring stories to life.We are looking for an experienced Project Manager who thrives in complex, creative environments and enjoys bringing people, ideas, and processes together to... Show more
ControlTouch Systems, LLC is seeking results driven Project Managers to join our growing team.The core purpose of the Project Manager role is to provide leadership and consistency in the management... Show more
Come work for OHM Advisors, the Community Advancement firm.With the singular mission of Advancing Communities, our diverse 800+ team of professionals works collaboratively across multiple service a... Show more
Make an impact by joining ServiceSource, a champion for people with disabilities.Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change,... Show more
