Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Los Angeles, CA, US
This is an entrepreneurial opportunity in one of the top markets in data centers to help fit out white space for data center REITs, colocation providers and end users.This is an opportunity to be i... Show more
Location: Long Beach, CA (Hybrid Onsite) Duration: 6+ months contract Visa: USC and GC.The client's Information Management Division is seeking an experienced and technically proficient Microsoft 36... Show more
Job PostingJob Description :Pay Range :$125.Requirement / Must Have :Proven experience managing large IT programs, including resource planning, solution blueprinting, and end-to-end delivery.Strong... Show more
Senior Technology Project Manager.The Senior Technology Project Manager is an integral part of Latham's Technology & Information Services team.This role will be responsible for overseeing large-sca... Show more
Location: Los Angeles, CA (Remote to start) Duration: 6 Months Contract Rate: $68/hr.US Citizen and Green Card only.Project Management, with experience managing large, highly visible software and a... Show more
This position serves as a Technical Program Manager responsible for overseeing large-scale and mission-critical technology projects within the construction program.This position bridges IT, Facilit... Show more
CGS is seeking an eDiscovery Project Manager to join our team supporting the legal organization within a large Federal agency.CGS brings motivated, highly skilled, and creative people together to s... Show more
A structured remote role for operators who value process clarity and execution.Built for professionals who like frameworks and follow-through.OverviewIf youre used to coordinating moving parts mana... Show more
Job DescriptionAn entertainment/ticketing company head quartered in Los Angeles, California is looking for a Technical Product Manager to bring onto the Purchase team, where they will own the evolu... Show more
This is an exciting opportunity to work for one of the top law firms in the U.Davis Wright Tremaine LLP is looking for a Project Manager to join our team in our Seattle, Portland, San Francisco, Lo... Show more
HDR is currently seeking a Data Center Project Manager to join one of the largest, fastest growing, and comprehensive TMT (Tech, Media and Telecom) practices in the industry.Opportunities are avail... Show more
Technical Project Manager, Employee Experience & Productivity.The people here at Apple don't just build products we craft the kind of wonder that's revolutionized entire industries.It's the divers... Show more
Senior Technical Project Manager.We are looking for a Senior Technical Project Manager to join our Product Development Organization.You will drive end-to-end execution of strategic projects within ... Show more
Senior Project Manager (Technology).Cordoba Corporation is a leading engineering and design firm based in California.We are seeking a Senior Project Manager (Technology) to join our Facilities Sect... Show more
Project Manager, Federal Market.AECOM is seeking a Project Manager focused on leading our Federal projects to be based in one of our Southern California offices.We are open to this person being sea... Show more
Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities.Working at Gainwell carries... Show more
Location: Los Angeles, CA (Remote to start) Duration: 6 Months Contract Rate: $68/hr.US Citizen and Green Card only.Project Management, with experience managing large, highly visible software and a... Show more
The Project Manager plays a key role in guiding Laserfiche customers through successful implementation projects.This role focuses on building strong client partnerships, applying proven project man... Show more
Project Manager IT (Compliance/Infrastructure Implementation).Location: Torrance, CA (onsite 4 days/week along with remote 1 day/week) Duration: July 2026 March 31, 2027, with possibility of an ex... Show more
Project Manager - Torrance, CA.Need someone who can start immediate.Need Full-Time Candidates - Please look out for USA Citizens & Green Card Holders.Experience with Sitecore a plus: Worked on Site... Show more
