Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Chelmsford, TX, US
BCLS/BLS - American Heart Association/ARRT(CT).Titan Medical is looking for travelers to fill a Travel CT Technologist position for a 13-week assignment in Claremont, NH! Call Titan for additional ... Show more
At ZOLL, we're passionate about improving patient outcomes and helping save lives.We provide innovative technologies that make a meaningful difference in people's lives.Our medical devices, softwar... Show more
Our digital solutions team is more than a traditional IT organization.We are a team of passionate, collaborative, agile, inventive, customer-centric, results-oriented problem solvers.We are intelle... Show more
Do you have the career opportunities as a CT Tech you want with your current employer? We have an exciting opportunity for you to join Catholic Medical Center which is part of the nation's leading ... Show more
AlliedTravelCareers is working with Cross Country Allied to find a qualified CT Tech in Woodsville, New Hampshire, 03785!.As a CT technologist, you will use computerized tomography to take medical ... Show more
Digital Assets Risk Manager - Crypto & Blockchain.Note: Fidelity is not providing immigration sponsorship for this position.The Manager position in Asset Management Risk provides general operationa... Show more
Role: Technical Project Manager.End Client : Takeda Pharmaceuticals.Location : Lexington, MA or Exton, PA (Onsite 2 days/week).Not considering relocation candidates.In this role will provide projec... Show more
ARRT(CT)/BCLS/BLS - American Heart Association.Titan Medical is looking for travelers to fill a Travel CT Technologist position for a 12-week assignment in Dover, NH! Call Titan for additional deta... Show more
AlliedTravelCareers is working with Cross Country Allied to find a qualified CT Tech in Woodsville, New Hampshire, 03785!.As a CT technologist, you will use computerized tomography to take medical ... Show more
Bring your project management expertise to our technology team and support the delivery of IT projects and programs-on schedule and to the client's complete satisfaction.Working with our Technology... Show more
Essential Duties and Responsibilities:.Responsible for providing management of assigned projects.Direct and oversee the design and implementation of infrastructure solutions.Interface with IT Resou... Show more
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
AlliedTravelCareers is working with Atlas MedStaff to find a qualified CT Tech in Haverhill, New Hampshire, 03785!.Atlas Medstaff is currently seeking candidates in the CT Tech (CT Tech) profession... Show more
The Technical Project Delivery Manager will lead and coordinate technology projects supporting late-stage private market business initiatives.This role involves managing the development lifecycle, ... Show more
AlliedTravelCareers is working with National Staffing Solutions to find a qualified CT Tech in Manchester, New Hampshire, 03102!.Details of the CT Tech - Computed Tomography (CT) opening in Manches... Show more
AlliedTravelCareers is working with Atlas MedStaff to find a qualified CT Tech in Manchester, New Hampshire, 03102!.Atlas Medstaff is currently seeking candidates in the CT Tech (CT Tech) professio... Show more
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet ... Show more
AlliedTravelCareers is working with National Staffing Solutions to find a qualified CT Tech in Haverhill, New Hampshire, 03785!.Details of the CT Tech - Computed Tomography (CT) opening in Haverhil... Show more
Are you ready to work for a company that not only supports mission critical projects but also prioritizes investing in the growth and development of its employees?.Join us at Leidos, where your mos... Show more
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.Behind WBD's vast portfolio of iconic ... Show more
