Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Kannapolis, TX, US
Concord, North Carolina, United States.About The Job LIMS Project Manager.LIMS Project Manager needs 7+ years in pharmaceutical leadership with Quality Control experience, including leading or work... Show more
Project Manager - Superintendent New Custom-Home Construction.This position is for an onsite/multi-site Project Manager for various jobsite locations with custom designed homes and individual homeo... Show more
Project Manager - Superintendent New Custom-Home Construction.This position is for an onsite/multi-site Project Manager for various jobsite locations with custom designed homes and individual homeo... Show more
Project Manager - Superintendent New Custom-Home Construction.This position is for an onsite/multi-site Project Manager for various jobsite locations with custom designed homes and individual homeo... Show more
Project Manager - Superintendent New Custom-Home Construction.This position is for an onsite/multi-site Project Manager for various jobsite locations with custom designed homes and individual homeo... Show more
Project Manager - Superintendent New Custom-Home Construction.This position is for an onsite/multi-site Project Manager for various jobsite locations with custom designed homes and individual homeo... Show more
Project Manager - Superintendent New Custom-Home Construction.This position is for an onsite/multi-site Project Manager for various jobsite locations with custom designed homes and individual homeo... Show more
Project Manager - Superintendent New Custom-Home Construction.This position is for an onsite/multi-site Project Manager for various jobsite locations with custom designed homes and individual homeo... Show more
Project Manager - Superintendent New Custom-Home Construction.This position is for an onsite/multi-site Project Manager for various jobsite locations with custom designed homes and individual homeo... Show more
Continuous Improvement (CI) Project Manager.The Continuous Improvement (CI) Project Manager works with Site Leadership by leading continuous improvement activities.Reviews and provides solutions to... Show more
Project Manager Commercial Plumbing.Precision Plumbing | Matthews, NC (Charlotte Area).Precision Plumbing is seeking an experienced Project Manager to join our growing team! As one of the leading ... Show more
We are seeking an experienced Technical Project Manager who believes that a problem isn't truly solved until it's solved for all.As a Technical Project Manager, you lead complex, multi-disciplinary... Show more
Project Manager - Superintendent New Custom-Home Construction.This position is for an onsite/multi-site Project Manager for various jobsite locations with custom designed homes and individual homeo... Show more
With little or no direction, the Project Manager performs project management activities for complex, high-profile programs and projects.Projects will be managed in a hybrid environment where managi... Show more
Full-Service Industrial & Commercial Roofing.Come join the Official Roofing Contractor of the Tennessee Titans.We are currently seeking to hire for several positions with our company.Our 6 core val... Show more
Project Manager - Superintendent New Custom-Home Construction.This position is for an onsite/multi-site Project Manager for various jobsite locations with custom designed homes and individual homeo... Show more
Project Manager - Superintendent New Custom-Home Construction.This position is for an onsite/multi-site Project Manager for various jobsite locations with custom designed homes and individual homeo... Show more
We believe being healthy should not require tradeoffs.SCN BestCo is a leading innovator, developer and manufacturer of Vitamin, Mineral & Supplement (VMS), Over-the-Counter (OTC) and prebiotics/pro... Show more
Builders FirstSource Job Opportunity.We are Builders FirstSource, America's largest supplier of building materials, value-added components and building services to the professional market.You'll fe... Show more
Project Manager - Superintendent New Custom-Home Construction.This position is for an onsite/multi-site Project Manager for various jobsite locations with custom designed homes and individual homeo... Show more
