Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Northborough, TX, US
Project Manager/Systems Analyst.The Project Manager/Systems Analyst position requires an individual who is able to multi task efficiently.As a Project Manager, they will serve as a liaison between ... Show more
Saviance is a US Healthcare IT Service provider focusing on Patient Engagement with Innovative Products and Solutions like Patient Intake Tablet, iHealthConnect Wellness Portal, Mobile Applications... Show more
Project Manager - Core & Digital Banking.The Project Manager will be responsible for allocating the right personnel, processes, and resources to ensure team effectiveness and efficiency.The positio... Show more
Responsible for managing the complete life cycle of large projects identified as priorities within the company.This includes defining business objectives, vision, success criteria and measurement, ... Show more
The position offers the opportunity to partner with business and technology leadership at the Hanover while leading a cross-functional team delivering on a multi-year roadmap.If you love working in... Show more
The position offers the opportunity to partner with business and technology leadership while leading a cross-functional team delivering on a multi-year roadmap.If you love working in a collaborativ... Show more
A global leader in power generation and energy infrastructure is seeking an experienced Project Manager to oversee complex engineering and construction projects from concept through commissioning.T... Show more
Job Description We are currently seeking a Remote Project Manager to join our team at FDR Financial Group.As a Project Manager you will be responsible for overseeing and coordinating various projec... Show more
Company DescriptionSince 1960, Canam has been an employer with a strong, unifying and family culture, rallying its 5,100 employees.With offices in Canada, the United States, Romania, India and the ... Show more
This is a contract only position open until the end of the year 2023, could extend into 2024, but just say until end of year for now.Tech PM will be overseeing three projects from March until Decem... Show more
The position offers the opportunity to partner with business and technology leadership while leading a cross-functional team delivering on a multi-year roadmap.If you love working in a collaborativ... Show more
BJ's Club Support Center Marlborough, MA.Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers... Show more
We're seeking an experienced Senior Project Manager to lead a portfolio of complex, multi-year utility projects to support local substation growth.This role will oversee a suite of high-impact init... Show more
Project Manager - Data Platforms.Location: Worcester, MA (Hybrid).Client: Hanover Insurance/ RANDSTAD.Primary Skills: Project Management.The position offers the opportunity to partner with business... Show more
AI Product Management at Dell is a fastpaced environment where innovative thinking is prized.Our team focuses on defining and delivering differentiated products and solutions that enable customers ... Show more
Date Posted :2025-11-05Country :United States of AmericaLocation :RMA99 :RTN Remote, MassachusettsPosition Role Type :RemoteU.Person, or Immigration Status Requirements :The ability to obtain and m... Show more
IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers.Headquartered in Marlborough, MA, IPG has over 4,800 employees in... Show more
IT Project Manager, Onsite, Boxborough, MA.The IT Project Manager will lead and support IT projects that improve business processes, enhance data systems, and deliver actionable insights through au... Show more
America Networks is a leading sensor and networking solutions partner for companies in any Industrial, Manufacturing, and Waste management space.We design and manufacture sensors for storage tanks,... Show more
Belfor Project Managers have either a restoration or construction focus.Qualified candidate will be the industry expert and are local, regional, or national Belfor resources for large projects, com... Show more
