Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Carlstadt, TX, US
Technical Program Manager, Data Center Infrastructure.San Francisco, CA | New York City, NY | Seattle, WA.Anthropic's mission is to create reliable, interpretable, and steerable AI systems.We want ... Show more
HDR is currently seeking a Data Center Project Manager to join one of the largest, fastest growing, and comprehensive TMT (Tech, Media and Telecom) practices in the industry.Opportunities are avail... Show more
Technical Project Manager, Telecom.The role is responsible for shaping and managing the delivery approach for a complex telecom transformation project, from early planning through to execution.Work... Show more
Technical Project Manager (Cloud Azure).Duration: 12+ months (possible extension).Location: New York, NY 10286 Onsite role (4 days a week).Will lead delivery and operationalization of a highly secu... Show more
Experience Required - 3+ Years.Must Have Technical/Functional Skills: Agile, MS Office, Cloud, API.Support the development and execution of the enterprise Privacy Program strategy in partnership wi... Show more
Nexstar is seeking a technical project manager to coordinate and manage our data development roadmap, with a focus on creating a single governed data estate that will serve as the foundation for AI... Show more
Location: NY, NJ, PA, GA, NC, and IL.Minimum of 12 years of project management experience in the P&C insurance industry.Bachelor's degree in business, Insurance, or a related field.PMP, PgMP, or Sc... Show more
We are seeking a highly organized, proactive, and execution-oriented Project Manager to join our Systematic Technology team.This individual will play a critical role in driving delivery across a co... Show more
Leading multiple product development teams that involve one or more Client products using scrum or other agile methodologies.Partnering with Client Delivery and other departments to ensure products... Show more
The Project Manager will be responsible for leading the migration of our current Business Objects reporting environment to a new, modernized data ecosystem utilizing Google BigQuery and Looker for ... Show more
Experienced Technical Project Manager.Experienced Technical Project Manager to lead Data Controls and Compliance Reporting initiatives.This role will serve as the primary liaison between auditors, ... Show more
On-site/Remote/Hybrid: First month 5 days onsite, after that based on the performance evaluation 3 days onsite/2 days remote.Role Summary: This role leads the execution and delivery of complex, cro... Show more
Takes direct accountability for project delivery for cross-team projects.Manage project start to finish, inclusive of scope, schedule, cost, and deliverables.Develops and maintains an appropriately... Show more
We are seeking an experienced Technical Project Manager to lead the planning, execution, and delivery of software development and technology initiatives.The ideal candidate will combine strong proj... Show more
Technical Project Manager (Term-Limited).The ACLU seeks applicants for the full-time position of Technical Project Manager in the Information Technology Department of the ACLU's National office in ... Show more
Senior Technology Project Manager.We are seeking an experienced Senior Technology Project Manager with strong private wealth management and/or asset management experience to support Neuberger's mul... Show more
We are seeking a technical project manager to join its Systems Program Management team.Systems works closely with all business units firmwide to understand business needs and provide innovative tec... Show more
Technology Project Manager to lead and execute various technology initiatives.The ideal candidate will bring a strong background in systems/business analysis, application development, PC/LAN suppor... Show more
Data Center Construction Project Manager.New York, Full-Time: Experienced.When we receive an application, we consider it for all available positions worldwide to determine the best fit.If you are i... Show more
The IT Project Manager plays an important role to allow business executives and stakeholders to bring their business ideas to fruition.With their business, strategy, and technical acumen the Sr.PM ... Show more
