Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
Technical Project Manager - Data Center (Remote) • Ann Arbor, MI, US
The data center boom is real-and we're building the future.Get in on the action and apply today!Job Title: Data Center Construction ManagerLocation: Saline, MIType: Full-Time Project (12-24 months)... Show more
Job DescriptionWork Arrangement:Hybrid:This role is categorized as hybrid.The successful candidate is expected to report to the GM Global Technical Center in Warren, MI or Milford Proving Grounds i... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Autonomy Engineering Manager - Systems.May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world.Based in Ann Arbor, Michigan, May develops... Show more
Project Engineering Manager - Power Generation.Ann Arbor, Michigan, United States.As a Senior Power Generation Project Engineering Manager, you will play a pivotal leadership role in delivering com... Show more
Emerald Technologies has an exciting opportunity for a Program Manager join its Michigan team! The Program Manager is a strategic project-management professional who works on customer projects in a... Show more
Project Manager Water/Wastewater (PE).Tetra Tech is seeking a Project Manager Water/Wastewater (PE) to work in our Ann Arbor, Michigan office.This role offers the opportunity to lead multidiscipl... Show more
Mission Statement Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology developmen... Show more
Join our distributed team and help evaluate online platforms through interactive testing assignments.This is a flexible, remote opportunity with full training provided and no prior experience requi... Show more
Nurse Manager Career Opportunity - $10,000 Sign-On Bonus.Leading with Heart: Your Journey Starts Here.Seeking a career that's both personally enriching and professionally rewarding, close to home? ... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
The McFate Group is seeking an experienced Project Manager to become an integral part of our team.Successful applicants will have a proven track record as a Project Manager in the commercial/indust... Show more
Landscape Construction Project Manager Install Division.Location: Holly, MI (On-site) Company: Heritage and Company Employment Type: Full-time Salary Range: $50,000 $70,000 per year.Heritage and ... Show more
Project CoordinatorProject Management - Concrete - Holly, Michigan (Remote)75-80% travel is required for this position with paid home rotations.The initial travel will be to a project located in TX... Show more
The HORIBA Group of worldwide companies provides an extensive array of instruments and systems for applications ranging from automotive R&D, process and environmental monitoring, in-vitro medic... Show more
Senior Program Management ProfessionalResponsible for the management of internal business projects and programs involving department or cross-functional teams of subject matter experts, delivering ... Show more
The Test Center Administrator (TCA) serves as the face of Prometric in test centers around the world.These emerging professionals are part of a growing specialization within the company and thrive ... Show more
Our enterprise-level client is seeking to add a Research Technology Operations Manager to work onsite in Ann Arbor, MI.Please see below for full details:Job Notes:-3-6month contact / extensions pos... Show more
Review and label digital content including text, images, and documents.Every task you complete helps improve how technology interprets information and performs in practical settings.Detail-oriented... Show more
CRM Application Developer (REMOTE)Headquartered in Ann Arbor, Michigan, Cayman Chemical Company supplies scientists worldwide with the resources necessary for advancing human and animal health.We o... Show more
