Business Analyst

Business Analyst

LOCATIONS BY PREFERENCE: 1. Most Preferred EST preferred 2. Second Preferred Pittsburgh, PA, 15222 / Strongsville, OH, 44136 / Dallas, TX, 75234 / Birmingham, AL, 35233 / Phoenix, AZ, 85016

Pay Rate: $25 to 30/hr. on W2 ONLY

WORK ARRANGEMENT: Can be remote while contractor but in order for conversion, must be near Client hub location and willing to go into office. LENGTH OF ASSIGNMENT: 4 Months Contract to Hire role FUNCTION OF THE GROUP: Mix of Mitigating Risk/Generating Revenue/Cost Reduction. INITIATIVES/PROJECTS: The Originations Platform team supports Home Lending's core technology ecosystem, including Empower, Loan Origination System (System of Record), and numerous vendor integrations that support the mortgage and home equity lending lifecycle. The team is responsible for evaluating vendor releases, implementing platform enhancements, maintaining system stability, and ensuring compliance with regulatory and investor requirements. Our work helps mitigate operational and regulatory risk by ensuring changes are thoroughly assessed and tested before production deployment. It also drives efficiency by reducing manual processes, enabling adoption of out-of-the-box platform capabilities, and streamlining release delivery cycles. These efforts support faster delivery of business value, improved customer and employee experiences, and lower operating costs.

INDUSTRY BACKGROUND: Preferred backgrounds include: Mortgage lending or Home Lending operations. Loan origination systems (LOS) experience. Vendor management. Business analysis. Financial services technology.

Role/Responsibilities

Initial Responsibilities (Day 1 90 days): Learn Home Lending products, processes, and system landscape. Support Help Desk activities to develop Empower and vendor platform knowledge. Research and document current business processes. Review release notes and assist with impact assessments. Execute test cases and document test results. Participate in team meetings, refinements, and stakeholder discussions.

Ongoing Business Analyst Responsibilities: Review vendor and Empower release notes to identify business impacts and testing requirements. Create and execute test strategies, test cases, and regression testing plans. Write user stories, acceptance criteria, and supporting documentation. Facilitate requirement gathering and refinement sessions with stakeholders. Perform process analysis and recommend improvements. Conduct demos and walkthroughs for business stakeholders. Leverage Copilot and automation tools to improve efficiency across requirements, testing, and analysis activities. Coordinate with technology teams, vendors, and business partners to support successful delivery of releases and enhancements.

Must Have Skills (1-6 Years of Experience Required):

1. Business Analysis fundamentals (requirements gathering, user stories, acceptance criteria, process documentation). 2. Strong analytical and problem-solving skills. 3. Experience testing software applications and documenting results. 4. Ability to interpret technical or vendor documentation and translate it into business impacts. 5. Client Excel proficiency. 6. Experience with Client Copilot, AI-assisted tools, or demonstrated interest in leveraging automation technologies. 7. Strong written and verbal communication skills. 8. Experience facilitating meetings with business and technology stakeholders. 9. Prior Client Experience Highly Preffered.

Flex Skills:

1. Mortgage lending or Home Lending experience. 2. Loan Origination System (LOS) experience such as Empower, Encompass, or similar platforms. 3. Azure DevOps, Jira, or other agile delivery tools. 4. Power Automate, Power BI, SQL, or other process improvement tools.

Education:

Bachelor's degree in Business Administration, Information Systems, Finance, Computer Science, or a related field preferred. Equivalent combination of education and relevant business analysis, testing, mortgage operations, or financial services experience will be considered. Certifications such as Certified Business Analysis Professional (CBAP), Agile Business Analyst, Scrum, or similar are a plus but not required.

Interview Process:

Round 1: Hiring Manager Interview (30-45 minutes). Round 2: Team Panel Interview (30-45 minutes)

Stack Ranking (Most Important to Least Important):

1. Skill Set 2. Rate 3. Location 4. Former Client Experience