The Shift Manager (SM) is responsible for supporting the General Manager (GM) and Assistant Manager (AM) in running a profitable restaurant and for making sure the restaurant meets the Company's critical customer standards of Quality, Service, and Cleanliness ( QSC ) during their shift. The Shift Leader reports to the general manager and supports the AM and GM in leading a team of crew members. The SM serves as a partner to the AM and GM in achieving business objectives by offering ideas that may remove any barriers to success. They are responsible for executing administrative tasks delegated to them such as; inventories, schedules, etc. They are to be solution focused and share accountability on the overall results of the restaurant.
Job Responsibilities
In addition to following company policies and procedures, main responsibilities include, but are not limited to:
To be a successful Shift Manager, you'll need:
+ Passion for helping and serving others (customers and fellow team members);
+ Strong customer service and support focus;
+ The ability to communicate effectively and anticipate customer needs; and to provide solutions and make decisions in a fast-paced environment
+ Has a "can-do" attitude, sense of optimism, ownership, and commitment towards meeting targets
+ Embraces change and focuses on how we can make things happen instead of why we can't
+ Physically able to lift up to 20 pounds and stand for long periods of time
+ Must be able to perform the job duties satisfactorily, with or without a reasonable accommodation
+ At least 18 years old with a valid driver's license or reliable transportation
+ Willing to relocate to other restaurants in the organization if there is a business need or career growth opportunity
Shift Manager • Tempe, AZ, United States
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