Patient Care Representation

Join a Team That Values Compassion, Excellence, and Growth

At FYZICAL City Center Aurora, we’re more than a physical therapy clinic — we’re a community committed to exceptional care and connection. We’re seeking a Patient Care Representative with a strong background in insurance verification and authorizations to support our mission of helping patients move, live, and feel their best. This role is focused on the coordination of patient care in a physical therapy clinic, not sales.

Minimum Experience –Please Read Before Applying

Only candidates with 1+ years of recent, full-time insurance verification and authorization experience in a physician practice, specialty clinic, hospital, or home health setting will be considered.
Applications without this background will not be reviewed.

Preferred Experience - Bilingual (Spanish/English) speaking candidates will receive $750 signing/retention bonus after six months of employment.

What We Offer:

• $20–$25/hour (based on experience)
• Performance & Productivity Bonuses
• Flexible Schedule Options, including potential 3-day weekends
• 3 Weeks Paid Time Off (PTO) + paid holidays (depending upon schedule)
• $400 Monthly Stipend for health insurance
• Tuition Reimbursement Plan
• Future Profit-Sharing Opportunities
• Supportive, family-like team culture that values your ideas and individuality

Ready to Grow with Us?

If you’re passionate about patient care, detail-oriented, and thrive in a collaborative setting — we’d love to meet you. Apply today to join our team at FYZICAL City Center Aurora.

About FYZICAL City Center Aurora

We’re a locally owned, nationally recognized physical therapy and balance center dedicated to changing lives through movement. Our multidisciplinary team provides vestibular, orthopedic, pediatric, lymphedema, occupational therapy, and pelvic health therapy — all within a caring, patient-first environment. You will be treated with respect in an environment that will allow you to thrive.

https://www.fyzical.com/city-center-aurora-co/careers/patient-care-specialist

Responsibilities

What You'll DO

• Verify insurance benefits daily using payer portals and direct calls
• Schedule therapy sessions with patients, based on Plan of Care created by clinicians.
• Obtain and track authorizations for therapy services
• Submit and monitor authorization requests for timely approvals
• Provide accurate verification/authorization details to clinic staff
• Follow up on marketing leads and convert inquiries into scheduled evaluations
• Communicate professionally with patients and carriers

Required Skills

What You Bring

• 2+ years of full-time insurance verification and authorization experience in a physician, medical specialty, hospital, or home health setting (required)
• Strong knowledge of insurance plan terminology, billing guidelines, claims processing, and EOBs
• Hands-on experience with payer portals and high-volume insurance calls
• Excellent communication, accuracy, and deadline management skills
• Proficiency in Microsoft Excel, Word, Outlook and EMR system
• Schedule patients; coordinate evaluations, re-evaluations, appointment reminders and cancellations
• Gather new patient data; keep track of all patient referrals
• Follow-up on marketing leads, converting 50% to evaluations
• Contact insurance payers to determine patient eligibility of benefits and co-pays
• Disseminate information to patients; act as a go-between for patients and physicians
• Collect all payments; insurance verification
• Collect/open mail; distribute mail to proper areas/people
• Work closely with billing company to ensure accurate and timely billing