Talent.com
UFC Gym
Assistant Operations ManagerUFC Gym • Miami, FL, US
Assistant Operations Manager

Assistant Operations Manager

UFC Gym • Miami, FL, US
30+ days ago
Salary
$16.00 hourly
Job type
  • Full-time
Job description
Benefits:
  • Employee discounts
  • Training & development
  • Wellness resources

GENERAL SUMMARY: The Assistant Operations Manager is responsible for assisting and directing members/guests, monitoring incoming inquiries and ensuring proper check in procedures are followed. Actively engaging club member base, regularly greet and interact with members, and conduct member satisfaction she/he is a direct reflection of the Operations Manager. The AOM is also responsible for the dues growth of the club by helping to maintain a friendly, customer service environment and achieving dues results each month.

ESSENTIAL DUTIES & RESPONSIBILITIES:


· Resolve member concerns and complaints in a professional manner within UFC Gym corporate and club parameters
· Monitor club facilities for appearance and equipment and resolve or escalate issues that detract from the member experience
· Assist in providing direction to janitorial service
· Instill a sense of common responsibility and teamwork across club functions to improve the member and team member experience
· Ensure all front desk, kids club and Armbar adhere to policies and procedures
· Drive club efforts in achieving revenue goals in Dues, Retail, and Juice Bar and ancillary revenue
· Responsible for bill collecting on members EFT dues as well as making phone calls for past due members and members with invalid credit cards
· Work with OM in planning and implementation of promotions and merchandising
· Ensure that retail is optimally merchandised and displayed and that merchandise transfers take place according to company policy and procedure
· Follow-up with compliance checks by monitoring club systems and employee performance
· Ensure that systems procedures are accurately followed: proper POS procedure, desk set up, File Organization, Member Check-in, Class Check-in, Telephone Inquiry, Guest Registration, Cash Handling, Member ID Cards
· Maintain an efficient 'back office'
· Review agreements and prepare daily paperwork for forwarding to agreement administration and cash control
· Make daily banking deposits Monday - Friday
· Order and maintain all supplies
· Supervise point-of-sales (POS) operations and file daily and weekly club revenue reports
· Responsible for proper inventory receiving and inventory control activities per company guidelines. Prepare inventory reports

Customer Service:
· Greet all incoming members and guests
· Ensure Guest Fitness Profiles are completed and appropriate fees are collected
· Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests.
· Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments.
· Record lost and found items on the Lost and Found Property Log and secure items per policy
· Ensure required forms are available, and completed and processed properly (e.g. Kid's Club, Group X Reservation sheets, etc.
· Promote and sell merchandise
· Assists in the planning and implementation of promotions and merchandising.
· Keep front desk area and lobby clutter free, and orderly
· Perform general cleaning duties to include hourly locker room checks
· Ensure all team members are in proper uniform

ORGANIZATION RELATIONSHIPS: The Assistance Operations Manager will report directly to the Operations Manager and/or General Manager. AOM will communicate and enforce all Policy and Procedures with the Operations Team. Duties require interaction with all club members and employees.

REQUIRED QUALIFICATIONS:

1) Knowledge, skills & abilities:
  • Must be energetic and possess a very friendly, outgoing personality and positive attitude
  • Possess strong interpersonal and communication skills, including telephone etiquette
  • Possess a strong customer service focus
  • Understands and follows oral and written instructions.
  • Able to multi-task and perform tasks with accuracy and attention to detail
  • Must be a team player and possess a can-do attitude
  • Adhere to meal and rest break periods and must clock in and out for all shift times

2) Minimum certifications/educational level:
· High school diploma or GED required.
· Current CPR/AED certification
  • State certification (see state specific requirements)
· Must complete Kid's Club Attendant training prior to working alone in Kid's Club

3) Minimum experience:
· Must have 2+ years customer service experience in health club, retail, hospitality or food service industry
  • Experience with multiple phone lines preferred
  • Basic computer skills

4) Physical Requirements:
  • Required to stand, reach with hands and arms, stoop, kneel, crouch, or crawl
  • Occasionally lift and/or move up to 25 pounds
  • Ability to stand and remain on your feet for a full shift


This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.

Create a job alert for this search

Assistant Operations Manager • Miami, FL, US

Similar jobs

Studio Operations Assistant / Hands-On Studio Manager

Lur LLCMiami, FL, United States
Full-time

Studio Operations Assistant / Hands-On Studio Manager Location:Wynwood, Miami Start:May 2026 (paid training in April 2026, weekends only) We are an Aerial Yoga studio in Wynwood seeking a reliable,... Show more

 • Promoted

Corporate Task Force Operations Manager

MIA Hospitality ManagementMiami, FL, United States
Full-time

MIA Hospitality Management (MIAHM) is a results-driven hotel management company founded by industry owners.With a foundation built on Mastery, Innovation, and Assurance, we combine decades of prope... Show more

 • Promoted

Assistant Manager

Windsor FashionsMiami, FL, United States
Full-time

Windsor Fashions is a leading special occasion and fast fashion retailer founded and operated by generations of the Zekaria family.We are committed to providing a broad selection of on-trend appare... Show more

 • Promoted

Assistant Manager I

Dollar TreeMiami, FL, United States
Part-time

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development.Duties include, but are not limited to, the following:.Assist with sto... Show more

 • Promoted

Assistant Manager II

Family DollarMiami, FL, United States
Full-time

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development.Duties include, but are not limited to, the following:.Assist with sto... Show more

 • Promoted

Program Manager, Delivery & Operations

LevocaMiami, FL, United States
Full-time

Levoca is a global advisory firm and impact intermediary that helps catalyze finance and innovation for sustainable development.We advise governments, philanthropies, investors, and market-building... Show more

 • Promoted

Assistant Store Manager

7-elevenMiami, FL, United States
Full-time

Store Crew Field Operations Hoboken, New Jersey.Assistant Store Leader (Assistant Manager) Field Operations Blaine, Minnesota.Store Crew Field Operations West Saint Paul, Minnesota.Store Crew Field... Show more

 • Promoted

Assistant Manager I

Family DollarMiami, FL, United States
Full-time

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service, and team development.Duties include, but are not limited to, the following:.Assist with st... Show more

 • Promoted

Assistant Manager

Applebee'sMiami, FL, US
Full-time

Flynn Group, founded by Greg Flynn started its journey with the acquisition of 8 Applebee’s in 1999.Over the next two decades we grew by building new stores and acquiring other franchise operators ... Show more

Assistant Manager, Customer Operations - Dolphin Mall

GapMiami, FL, United States
Full-time

Assistant Manager, Customer Operations - Dolphin Mall.Full time 11401 12th Street, Miami, FL, US 33172.Gap has always been about optimistic American style.Starting with our very first store on Ocea... Show more

 • Promoted

Store Assistant Manager

DaisoMiami, FL, United States
Full-time

As an Assistant Store Manager, provide support to the store manager in the management of store operations.In support of the store manager, he/she is responsible for store staff shift management, la... Show more

 • Promoted

Assistant Store Manager

O'Reilly AutomotiveMiami, FL, United States
Full-time

The Assistant Store Manager will support the Store Manager in areas of sales, customer service, store appearance and store operations.This position will manage the store during the Store Manager's ... Show more

 • Promoted

Assistant Manager

Johnston&MurphyMiami, FL, United States
Full-time

Location: Miami, FL (Miami Intl Airport).At Johnston & Murphy we believe that attributes are as important as experience and that who you are is as important as what you know.We believe that it's th... Show more

 • Promoted

Assistant Manager

KFCMIAMI, FL, US
Full-time

Take ownership and responsibility to solve problems, seek help from others when appropriate, and be willing to provide support and guidance to your team.This is the perfect place for you to learn, ... Show more

Executive Assistant Operations

Leeds Professional ResourcesMiami, FL, United States
Full-time

A leading global private equity firm in Downtown Miami is seeking a highly organized professional who blends executive support with strong operational and project management skills.This is a dynami... Show more

 • Promoted

10644 Assistant Store Manager

SBH Health SystemMiami, FL, United States
Full-time

Store Managers are responsible for hiring, developing and leading all store associates while ensuring optimal customer experiences, effectively overseeing all store operations, and maintaining bran... Show more

 • Promoted

Assistant Store Manager

Tommy BahamaMiami, FL, United States
Full-time

Tommy Bahama Island Ambassador.Tommy Bahama is more than just an island inspired brand, it's a lifestyle! Live the Island Life as an ambassador of our brand, representing the season's stylish trend... Show more

 • Promoted

Assistant Manager - Aventura Square

GapMiami, FL, United States
Full-time

Assistant Manager - Aventura Square.Full time 19225 Biscayne Blvd, Aventura, FL, US 33180.Forget what you know about old-school industry rules.When you work at Old Navy, you're choosing a different... Show more

 • Promoted

Assistant Store Manager

Goodwill Industries of South FloridaMiami, FL, United States
Full-time

Responsible for assisting the Store Manager with store operation, leadership, achieve sales goals, supervise staff, schedules, etc.Prior supervisory experience in a ready-to-wear environment (cloth... Show more

 • Promoted

Assistant Store Manager

JCPenneyMiami, FL, United States
Full-time

Our Store Managers are responsible for building a team of top performers, creating an amazing customer experience, and empowering the team to be their very best.You are responsible for managing all... Show more