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ICONMA
End User Support Specialist IICONMA • Austin, TX
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End User Support Specialist I

End User Support Specialist I

ICONMA • Austin, TX
30+ days ago
Job type
  • Full-time
Job description

Our Client, a Mortgage and Real Estate Services company, is looking for an End User Support Specialist I for their Austin, TX location.

Responsibilities:

  • Central information technology organization, providing the network infrastructure, hardware, software and enterprise services for offices to run their business.
  • Provides network and database administration, device management, and administers processes, services and technical support for hardware and software for both the organization's internal and external clients.


Requirements:

  • Foundational troubleshooting skills for hardware, software, and operating system issues in a Windows environment
  • Working knowledge of desktop and laptop hardware, peripherals, and basic workstation setup
  • Experience using ticketing systems to document, track, and resolve incidents and service requests (ServiceNow preferred)
  • Ability to provide remote desktop support using approved tools (, Bomgar or similar)
  • Basic familiarity with Active Directory functions such as password resets and account lookups
  • Introductory exposure to device management tools (, Intune, SCCM) preferred
  • Strong customer service skills with the ability to communicate technical information to nontechnical users clearly and professionally
  • Ability to interact effectively with users at all levels of the organization
  • Clear and accurate written communication for ticket updates, documentation, and status notes
  • Ability to remain calm, professional, and solution-focused in high-pressure or time-sensitive situations
  • years or more of experience in an IT desktop or end user support role preferred.


Why Should You Apply?

  • Excellent growth and advancement opportunities


ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.


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End User Support Specialist I • Austin, TX

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