Client Service Representative

Veterinary Client Service Representative

• Birmingham, AL Full-Time | Hours Vary 7am - 8:

|00pm | Alternating Weekends $16 - $18/hr, based on experience Compensation: $16 - $18/hr, based on experience Anticipated Schedule: Full-time, hours may vary between the hours of 7am - 8:00pm; alternating weekends when possible Benefits: Uniform Allowance Paid Time Off Holiday Pay Employee Referral Program Employee Pet Discount 401k & Employer Matching Medical/Dental/Vision Disability Insurance Life Insurance HSA/FSA And more!

Job Description:

• Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments.
• Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client information, service data and other pertinent information within business operations software.
• Escalates complex matters to senior staff.
• Reliable, self-starter.
• Has the ability to multi-task and prioritize.
• Regular attendance and timeliness are essential functions to fulfill the requirements of this position.
• Work well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.

Experience:

• 1-2 years of client service experience in a veterinary, medical, or clinical setting preferred. Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.
• At VSB, we have worked hard to create an inclusive environment where our team can work collaboratively and support one another in successes big and small.
• Come experience state of the art equipment, unique cases, and groundbreaking surgeries and procedures.
• It’s a calling and we are on a mission to save lives.

Apply now to join our team! vsbham.com Birmingham, AL Physical/Environmental Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of each of these jobs.
• While performing the duties of any of these positions, the employee is frequently required to bend, stand, stoop, walk, sit, talk, and listen; may be required to walk or stand for long periods of time; will use hands to manipulate, handle, or feel; will reach with hands and arms.
• The employee is often required to lift and carry animals weighing fifty pounds or more; handle dogs weighing up to 150 pounds.
• Ethos Veterinary Health is at the forefront of innovation and world-class medicine.
• As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually.
• The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers.
• Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence.
• Discover more at EthosVet.com.
• Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
• Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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