Field Service Technician II

Job Description

The Field Technician II will be responsible for installing, servicing, and upgrading equipment at customer locations. This role involves diagnosing technical issues, troubleshooting problems, and ensuring the effective functioning of equipment and controls. Additionally, the Field Technician II will provide training and guidance to customers, configure hardware and embedded software components, and perform routine maintenance on technology equipment.

Reporting directly to the Field Service Manager this role is responsible for:

• Install, service or upgrade equipment onsite at customer locations
• Diagnose general technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
• Provide training and guidance to customers on the proper operation and maintenance of products
• Configuring hardware and embedded software components after installation
• Performing routine maintenance on technology equipment
• Testing equipment to troubleshoot the issues
• Keep clients apprised of progress during maintenance or a down system situation
• Maintaining all tools and equipment used during service calls
• Teaching customers how to use the equipment properly
• Managing the stock of replacement parts and equipment
• Willingness to travel to customer sites frequently, up to 100%.
• Valid driver's license, with a clean driving record
• Collaborate with customers to understand their requirements and provide appropriate technical recommendations and solutions
• Advance configuring and servicing hardware and software business applications

Products Assignment

• Small/Medium/Large Mailing Systems
• Small/Medium/Large Document Systems
• Parcel Lockers
• Addressing Systems Small/Medium/Large
• Shipping/Accounting/Tracking Software

Qualifications

• High School Diploma/GED or equivalent work experience
• 1+ years of experience in Customer Service or equivalent experience, preferred
• 1+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred
• Ability in reading technical diagrams, manuals, and schematics
• Troubleshooting and repairing both hardware and electronic components, preferred
• Proficiency in reading technical diagrams, manuals, and schematics, preferred
• + years of experience in Customer Service or equivalent experience, preferred
• 3+ years of electrical/mechanical installation, troubleshooting, and repair experience, preferred
• Ability in reading technical diagrams, manuals, and schematics
• Ability to diagnose and repair base level equipment •Able to communicate effectively with customers, sales, and technology teams
• Experience with Mail-related equipment, or parcel lockers a plus
• Strong attention to detail and follow-up skills with the ability to identify and resolve problems
• Ability to problem solve and operate independently
• General organizational skills with the ability to multi-task and adapt as priorities change
• Ability to diagnose and repair mid level equipment
• Diagnose advanced technical issues, troubleshoot problems, and identify solutions to ensure the effective functioning of equipment and controls
• Strong organizational skills with the ability to multi-task and adapt as priorities change
• Can lift or move 50lbs with or without accommodation. Within OSHA guidelines
• Ability to mentor/train jr technicians

Knowledge gaps can be filled. Even if you don’t satisfy every single requirement or meet every qualification listed, we still want to hear from you.

Turn your passion into performance. Apply now.

#LI-NB1

Additional Information

Typical Business Title(s): Field Service Technician
Definition: Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, Provides technical support to customers on operational or maintenance aspects of system equipment. Diagnoses mechanical, hardware, software, and systems failures using established procedures. Determines most cost-effectiverepair/resolution to minimize customer downtime.
Is an entry-level position and may require basic knowledge of job procedures and tools, technical education is not necessarily required. May require the following proficiency:
- Problems are typically of a routine nature but may at times require interpretation or deviation from standard procedures
- Work is closely supervised
- Communicates information that requires little explanation or interpretatio
- For the USA: typically non-exempt position

Rewards & Benefits

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Smart Work at Quadient
At Quadient, our Smart Work approach fosters connection, collaboration, and innovation while offering flexibility based on role requirements. Whether on-site, hybrid, or remote, our work environments are designed to support productivity and engagement. Hybrid employees balance remote and in-office work, on-site roles contribute daily to our vibrant workplace culture, and remote employees stay connected through virtual collaboration and in-person events. No matter where you work, you’ll be part of a dynamic, people-first community that drives success together.

Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at career@quadient.com

Quadient is an Equal Employment Opportunity Employer. *: We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.

People. Connected.