Liaison, Customer

Customer Liaison

At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.

Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers. Through our robust product engineering, outstanding tooling capabilities and diverse process expertise, we continue to bring lightweight and innovative products to market.

Job Responsibilities:

The function of the Customer Liaison at a Customer/s manufacturing facility is to inspect and audit any part being used on the line for accuracy and completeness in regard to all customer requirements. They need to ensure clear, concise, timely flow of information between Customer plant and KAMTEK.

The Customer Liaison is to communicate any issues the customer has during the shift and inspect or rework suspect product to meet customer requirements. Communicate with QC, QE, SQE and Leadership to find resolution to concerns. At the end of each shift needs to report findings in reference to any concerns to Kamtek. THE CUSTOMER LIAISON WILL BE LOCATED AT THE CUSTOMER LOCATION, NOT KAMTEK.

Essential Functions of the Position:

1) Follow and enforce all plant safety rules and policies.

2) Understand and promote Magna's philosophies (Magna's Operational Principles, Corporate Constitution and Employee's Charter).

3) Perform containment of any non-conforming product, and arrange assistance as needed.

4) Perform rework on non-conforming product to customer's requirements and arrange assistance as needed. This rework includes E-Coat Finish, straightening or other processes to bring part to specifications.

5) Provide feedback of potential concerns at customer

6) Support Root Cause analysis on defects.

7) Issue Quality Alerts when requested by the customer for nonconforming product.

8) Perform audits on the floor- check parts to ensure meet all Customer Specific Requirements.

9) Provide direction for associates / contractors who help with containment, sorts, rework and tracking.

10) Attend customer product review meetings (e.g. Black Body Reviews / Horseshoe / VOCA / GFP / CIPA audits), and represent KAMTEK to report back findings

11) Provide a daily shift report of issues to KAMTEK Quality Engineers, Management

12) Promotes good housekeeping (5S)

13) Perform other duties as required.

Position Requirements

Skill (Ability to do the job)

Knowledge and understanding of customer-specific requirements

Must have good organizational skills.

Must be proficient in computer operations.

Must exhibit high integrity and honesty.

Ability to read, write, analyze, and interpret internal procedures, documents and processes, internal and customer requirements, flow diagrams, and business correspondences.

Ability to effectively and appropriately present information and respond to questions from various groups.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Must be able to work well individually or in a team environment, effectively interacting with all levels of the organization.

Project management skills to work on several projects at once, driving each to completion.

Ability to view all aspects of the system, seeing how each aspect interrelates within the organization

Physical Demands

Some of the physical demands of this position include the ability to lift 50 pounds, standing and walking for extended periods of time, and occasional bending or stooping.

Equipment / Tools Used

Some of the equipment and tools used are: a computer, Checking fixtures, caliper, micrometer, Indicator, personal protective equipment, various hand tools for straightening purposes

Knowledge

Education: High School Diploma or GED required, Six months to one year related experience and/or training; or equivalent combination of education and experience

Technical Training:

Core Tools

Root Cause

Basic Metal Finish Skills

Dimensional Print Reading Experience, GD&T

Proven track record in cosmetic, functional testing and dimensional inspections

Other: Experience with basic Microsoft Word, Excel, PowerPoint and Outlook

Awareness, Unity, Empowerment:

At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.

AI-Assisted Screening Disclosure

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.

If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.

Worker Type:

Regular / Permanent

Group:

Cosma International